Bartender/Waiter

MORE Collection; Limpopo; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A luxury hospitality company in Limpopo is seeking a dedicated service team member to prepare and serve food and beverages to guests. The ideal candidate will have a strong background in customer service, particularly in F&B, along with excellent knowledge of wines and cocktails. Attention to detail and proactive attitude are essential. Join a team that values diversity and continuous improvement.

Qualifications

• Knowledge of the highest level of F&B customer service in a luxury environment.
• Excellent attention to detail and excellent hygiene principles.
• Proactive, use initiative and creative flair when required.

Responsibilities

• Prepare and clear service venues and necessary mise-en-place.
• Serve food and beverages to guests in a professional manner.
• Support communication between the Kitchen and Service team.

Skills

F&B customer service

Knowledge of wine and cocktails

Food and cooking methods knowledge

Stock rotation and control

Hygiene principles

Equipment operation

Excellent attention to detail

Good communication skills

Time management

Proactive and creative flair

Job description

Overview

The main tasks include preparing and clearing all service venues, all necessary mise-en-place for service as well as serving food and beverages to allocated guests in a professional, efficient, and courteous manner.

KEY FOCUS AREAS

• Perform consistent service according to the service standards and be fully prepared for each guest service, including mise-en-place, confidence in food/menu descriptions and wine pairing recommendations.
• Be aware of all menu changes and dietary requirements of the guests.
• Upsell and recommend beverages to guests.
• Obey the liquor regulations.
• Perform beverage preparation or service tasks including presentation and sales of beverages.
• Support optimal communication between the Kitchen and the Service team, attending daily service meetings.
• Follow the stock control procedures, making sure that every beverage consumed is correctly accounted for.
• Assist with minibar, kids’ entertainment and luggage duties if required.

General Service & Guest Care

• Collect all information available on guests prior to arrival.
• Collect guest information while speaking to guests; inform the Supervisor/HOD and Management to record and act on guest preferences.
• Report all guest complaints to your Supervisor/HOD and Management immediately.

REQUIREMENTS - QAULIFICATIONS AND SKILLS

• Knowledge of the highest level of F&B customer service in a luxury environment.
• Knowledge of wine, cocktails and other beverages served.
• Knowledge of food, cooking methods, and all menus.
• Good knowledge and understanding of stock rotation and control.
• Knowledge of hygiene and all cleaning products used.
• Knowledge of the operation of equipment and appliances.
• Knowledge of all MORE properties and all activities offered.
• Knowledge of all departments/operations of your property.
• Excellent attention to detail, excellent hygiene principles.
• Guest focus philosophy, living the MORE brand and the MORE experience.
• Good communication skills (written and verbal), practicing honest communication.
• Team player with positive attitude, enthusiasm, and emotional control.
• Excellent time management and self-discipline.
• Proactive, use initiative and creative flair when required.
• Committed and loyal, adaptable, and flexible.

MAXIMIZING YOUR IMPACT AS A MEMBER OF THE MORE FAMILY COLLECTION

• Excellent attention to detail.
• Guest focus philosophy, living the MORE brand and driving the MORE experience.
• Excellent communication skills (written and verbal), practicing honest communication.
• Team player with positive attitude, enthusiasm, and emotional control.
• Excellent time management and self-discipline, interpersonal & solution seeking skills.
• Proactive, use initiative and creative flair when required.
• Committed and loyal, adaptable, and flexible.
• Must work accurately under pressure.
• People skills – tolerance, patience, and care, ability to receive constructive feedback openly.

Values

• Be AWARE (the “thoughtful” value): Eyes and ears open; Arrive ready; Be human
• Respond GENEROUSLY (the “more” value): Always respond; Give more, do more; Have a mindset of abundance
• Strength in DIVERSITY (the “family” value): Act in harmony; Work together; Act inclusively
• Make it BETTER (the “continuous improvement” value): Positively influence; Keep learning; Own it