Barista

Ogilvy South Africa; Johannesburg; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading company in South Africa seeks a Barista to provide excellent beverage preparation and customer service. Responsibilities include preparing a variety of drinks, ensuring high standards of taste and presentation, and maintaining cleanliness in the workspace. Ideal candidates should have strong communication skills and a passion for coffee. Previous experience is preferred, but entry-level candidates eager to learn are encouraged to apply. The role offers a fun and dynamic work environment with opportunities for growth.

Benefits

Employee discounts on food and beverages

Opportunities for growth within the company

Comprehensive training on coffee preparation

Supportive work environment

Qualifications

• Previous experience as a Barista or in a customer service role preferred.
• Entry-level candidates with a strong desire to learn are encouraged.

Responsibilities

• Prepare and serve a wide range of beverages accurately and consistently.
• Greet customers warmly and provide efficient service.
• Accurately handle cash and credit card transactions.
• Maintain a clean and organized workstation throughout the shift.
• Develop an understanding of coffee beans and menu items.
• Collaborate effectively with team members.

Skills

Excellent customer service and communication skills

Ability to work efficiently in a fast-paced environment

Strong attention to detail

Basic math skills for handling transactions

Ability to work independently and as part of a team

Positive attitude and passion for coffee

Job description

Key Responsibilities

Beverage Preparation

Prepare and serve a wide range of coffee, tea, and other beverages accurately and consistently, following established recipes and quality standards. Operate and maintain espresso machines, grinders, and other brewing equipment.

Ensure all beverages meet high standards for taste, temperature, and presentation.

Customer Service Excellence

Greet customers warmly, take orders accurately, and process payments using a POS system. Provide friendly, attentive, and efficient service. Resolve customer complaints or concerns courteously and professionally, escalating issues to management when necessary. Create a positive and welcoming experience for every customer.

Cash Handling POS Operation

Accurately handle cash and credit card transactions. Maintain a balanced till throughout your shift. Operate the point-of-sale (POS) system efficiently.

Cleanliness Maintenance

Maintain a clean and organized workstation, coffee bar, and seating area throughout the shift. Regularly clean and sanitize equipment, utensils, and serving areas. Restock supplies, cups, lids, and ingredients as needed. Assist with opening and closing duties, including cleaning, stocking, and preparing for the next shift.

Product Knowledge

Develop a thorough understanding of our coffee beans, roasts, and beverage ingredients. Stay informed about new menu items, promotions, and daily specials.

Teamwork Communication

Collaborate effectively with team members to ensure smooth operations and a positive work environment. Communicate clearly with colleagues and management regarding inventory needs, equipment issues, or customer feedback. Adhere to all health and safety regulations.

Qualifications

Previous experience as a Barista or in a customer service role, preferably in a cafe or restaurant setting, is a plus.

(Entry-level candidates with a strong desire to learn are also encouraged to apply!)

Skills

Excellent customer service and communication skills.

Ability to work efficiently and accurately in a fast-paced environment.

Strong attention to detail, especially regarding beverage preparation and order accuracy.

Basic math skills for handling transactions.

Ability to work independently and as part of a team.

A positive attitude and a passion for coffee!

Benefits

Employee discounts on food and beverages.

Opportunities for growth and professional development within the company.

A fun, dynamic, and supportive work environment.

Comprehensive training on coffee preparation and customer service.