Banqueting Administrator

The Capital Hotels, Apartments & Resorts; Ballito; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A Hospitality Group located in Ballito is seeking a Banqueting Administrator to handle customer correspondence for booked functions. The role involves processing bookings, making follow-up calls, and collaborating with various departments to meet customer requirements. Successful candidates will demonstrate strong administrative and Excel skills, and possess a proactive, customer-focused attitude. Join a team where values are prioritized, and talent is quickly recognized and rewarded.

Qualifications

• 2 - 3 years of administrative experience required.
• Ability to work as part of a team and independently.
• Honest, trustworthy, and proactive in approach.

Responsibilities

• Process conference and event bookings.
• Chase up calls to clients.
• Liaise with departments about customer needs.
• Prepare brochures for inquiries.

Skills

Strong Administrative Skills

Good Excel Skills

Problem Solving

Effective Communication

Attention to Detail

Interpersonal Skills

Leadership Skills

Education

Matric

Tools

Hotel management software

Point of sale software

Job description

The Capital Hotels stands for equal opportunity while transforming the Hospitality Industry into a modern aspirational industry once again. We believe that the industry is broken and needs to reinvent the image of service and hospitality. We are achieving this through our incredible staff culture. Our dedicated staff believe in offering the highest level of guest service to our guests while maintaining their dignity and integrity. Our staff are our everything!

Why Work For Us?

Our staff love coming to work as they feel respected, appreciated, heard, successful and secure. Imagine a company where managers don’t manage managers, we are all simply doers. Making decisions in regard to our best employees also comes fast, where we recognise talent and reward it quickly through promotions. We don’t need to or want to wait for approval. We recruit on experience but promote on values — the core of which is rigor, disciplined thought and disciplined

Description

The Banqueting Administrator will be responsible for all the correspondence that's sent to customers who have booked functions. You'll also get to hone your skills in telesales and marketing. You will also:

• Process conference and events bookings
• Chase up calls
• Liaise with other departments about customer requirements
• Prepare brochures for enquiries
• Sell conferences and events over the telephone

Minimum Requirements

• Matric
• 2 - 3 Year Administrative experience
• Strong Administrative Skills
• Good Excel Skills
• Hands on Problem Solving approach and the ability to remain calm under pressure
• Experience in Hotel management software and Point of sale software
• Ability to work as part of a team, as well as independently
• Effective communication with members of staff as well as Guests of the Hotel
• Honest and trustworthy beyond approach
• Great attention to detail
• Presentable and well spoken
• Team Player who leads by example
• Proactive in approach
• Interpersonal skills
• Leadership skills

Please note that relocation costs will be for your own expense should your application be successful and you reside outside of the city where the Hotel is located.