Assistant Front Office Manager

Radisson Hotel Group; Kempton Park; On-site; ZAR 250,000 - 350,000; Full time

Job summary

A leading hotel group is seeking an Assistant Front Office Manager in Kempton Park to ensure exceptional guest experiences. The ideal candidate will have strong leadership and exceptional customer service skills, managing the front office team while handling budgets and guest satisfaction. Join a vibrant team and help create memorable experiences in a fast-paced hospitality environment.

Benefits

Global hotel discounts

Career development opportunities

Inclusive workplace culture

Qualifications

• Experience in guest satisfaction and complaint handling.
• Ability to manage and motivate front desk staff.
• Organizational skills to handle a fast-paced environment.

Responsibilities

• Manage the front office team to ensure quality guest experience.
• Assist the management team in ensuring guest satisfaction.
• Oversee budgets and inventory while maintaining professionalism.

Skills

Exceptional customer service skills

Effective verbal and written communication

Leadership experience

Strong organizational skills

Problem-solving skills

Time management skills

Experience in staff training and development

Knowledge of front desk operations

Flexibility and adaptability

Job description

Job Description

Are you passionate about making every moment memorable? Join Radisson Hotel Group, where delivering unforgettable experiences is our commitment. We are seeking an Assistant Front Office Manager at Radisson Hotel & Convention Centre Johannesburg, OR Tambo, to join our vibrant team.

The ideal candidate will demonstrate dedication, exceptional service skills, and a passion for creating positive guest experiences within our Front Office Team.

Our Assistant Front Office Managers thrive in a bustling environment, managing all aspects of the guest journey beyond just check-in and check-out.

• Manage the front office team and lead by example to ensure a high-quality guest experience.
• Exude patience, empathy, and host the front with professionalism while managing budgets and inventory.
• Work proactively with the management team to ensure guest satisfaction and smooth department operations.

Qualifications

• Exceptional customer service skills with experience in guest satisfaction and complaint handling.
• Effective verbal and written communication abilities.
• Leadership experience supervising and motivating front desk staff.
• Strong organizational skills to multi-task and prioritize in a fast-paced environment.
• Problem-solving skills for resolving front desk issues.
• Time management skills, including staff scheduling and workflow management.
• Experience in staff training and development.
• Knowledge of front desk operations, including check-in/out procedures, reservations, and guest billing.
• Flexibility and adaptability to handle unexpected situations and changing priorities.

Additional Information

Why Join Radisson Hotel Group?

• Be part of a team that creates exceptional experiences and memorable moments daily.
• We invest in your growth, learning, and career development regardless of your background or experience.
• Join an inclusive, fun, and meaningful workplace that celebrates diversity and fosters belonging.
• Empower your ideas and passion to make a difference in hospitality and beyond.
• Enjoy global and local perks, including hotel discounts worldwide and tailored benefits in your country.

If you're ready to bring your talent, energy, and passion, we want to hear from you. Apply now and help us make every moment matter.

We welcome applicants from all backgrounds, abilities, and experiences. If you require accommodations during the application process, please let us know.