Analyst - Business Intelligence.Commercial Operations SA

MTN; Bloemfontein; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A leading telecommunications company is seeking an Analyst for Business Intelligence in Bloemfontein. The role focuses on providing data-driven insights to support business objectives and requires strong analytical skills. An ideal candidate will have a degree in a related field and at least three years of experience in data analysis. This position offers a collaborative environment where innovation and data integrity are key to success.

Qualifications

• Education should include Statistics, Mathematics or Computer Science.
• Minimum 3 years' relevant experience, preferably in a medium organization.
• Supervisory experience is beneficial.

Responsibilities

• Provide specialist support with analyzed performance indicators.
• Extract reliable high-quality data for operational KPIs.
• Report on performance metrics and deliver market intelligence insights.

Skills

Data analysis

Statistical analysis

Data extraction

Report generation

Creativity in reporting

Education

3-year Degree / Diploma in Commerce (Statistics, Mathematics, Computer Science)

Tools

SAS

SPSS

JMP

SQL

R

Job description

Job title : Analyst - Business Intelligence.Commercial Operations SA

Job Location : Free State, Bloemfontein

Deadline : October 03, 2025

Overview

Provide specialist support to various business areas with analyzed information on performance indicators and business value drivers. Extract reliable, high-quality data from information and operational systems to enable production of main operational KPIs.

Responsibilities

• Intelligence Measurements and Reporting
• Research on customer buying and data usage patterns to enable holistic analysis
• Assist with data extraction for customers from internal and external sources within MTN SA and the regional market
• Assist in data cleanups to ensure data is updated and pruned
• Scrutinize data to determine SWOT across MTN Western Cape Regional segments
• Report on relevant performance metrics for business objectives
• Facilitate accurate data analysis and reporting of customer analytics and intelligence
• Deliver insightful market intelligence and insights to support business intelligence objectives using customer analytics
• Interpret data and develop relevant recommendations based on findings
• Develop graphs, reports and presentations of project results
• Perform basic statistical analysis for projects and reports
• Create and present quality dashboards
• Generate standard monthly and ad hoc reports
• Internal Processes and Efficiency
• Prioritise requests and coordinate with IT to ensure availability, storage, sharing and data integrity
• Support data and application design for the implementation of automated customer analytics
• Ensure effective use of the USD / JAZZ system within the department to log and action customer requests
• Provide recommendations regarding campaign consolidation, integration, automation and optimisation based on job requests
• Provide insights into ways to target customers

Operational Planning and Management

• Plan and coordinate data extraction and reporting processes
• Consider long-term implications (1-2 years) of actions from a broad perspective
• Consider local conditions and competitor activity
• Identify and exploit new opportunities to grow the business
• Identify innovative ways to use minimum resources to achieve maximum outputs

Role Complexity

• Interacting with team members within CMO Pricing, Research and Intelligence and EBU to deliver on Customer Lifecycle management priorities
• Support the Marketing team regionally to deliver customer lifestyle management objectives
• Understand campaigns introduced to market
• Use reports and dashboards to analyse marketing data
• Proficient in MS Office and Statistical Software Packages (e.g., SAS, SPSS, JMP, SQL, R)

Lateral Dimensions

• Creativity and innovation in reporting
• Timely and efficient execution of job requests
• Accurate data extraction and reporting of findings
• Provide unique and innovative data provisioning and reporting approaches
• Explore methods to enhance analytical offerings
• Establish relationships with stakeholders
• Identify opportunities to grow the business using minimal resources
• Apply market insights to add value
• Speedy communication of results to enable competitive advantage
• Encourage continuous service improvement
• Proactively seek information on business issues beyond the Marketing Support unit

Vulnerabilities (control span)

• Limited resources
• Unavailability of resources
• Ineffective system support and SLAs
• Reliance on system stability and availability
• Insufficient storage space for data analysis
• Lack of data integrity
• Technology evolution
• Market fluctuations
• Competitive activity
• Ineffective stakeholder support
• Customer dissatisfaction
• Unachieved turnaround times
• Delayed service due to inappropriate processes
• Company project prioritisation
• Unrealistic delivery expectations
• Continuous improvement of processes and data integrity

Collaboration and Responsibilities

• Direct reports: None
• Matrix reports: None
• Key customers: Business Segment Management Team, Products and Services, Network Group, Sales Team, Regional Marketing, CLM
• Key suppliers: IS, Finance, Service Providers, Competitive Intelligence, Marketing Support Team

Independent Thought and Judgment

• Ability to set objectives for the unit
• Dissemination of information
• Implementation of systems, processes and policies to effectively analyse data and evaluate effectiveness within the region
• Team motivation, budget compliance and resource allocation
• System, process and procedure fine-tuning to achieve business objectives
• Work with minimal boundaries; proactive data/report provision to stakeholders
• Interpret and make recommendations based on trend analysis

Authorities

• As per delegation of authority

Qualifications

• Education: 3-year Degree / Diploma in Commerce (Statistics, Mathematics, Computer Science) or related

Global Experience Standards

• Minimum of 3 years’ experience in area of specialization, with experience supervising others
• Experience working in a medium organization

Apply Before 10 / 01 / 2025