Airport Customer Service Agent - Flight Support & Cancellations

FlySafair; Gqeberha; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading airline in South Africa seeks a dedicated customer service representative. This role involves assisting passengers with ticket sales, handling flight disruptions, and maintaining confidentiality. Successful candidates must have Grade 12 and experience in airport ticket sales. Strong conflict resolution and customer service skills are essential. Flexibility for shifts and weekends is required. Applications close on 05 February 2026.

Qualifications

• Grade 12 or equivalent required.
• Airport and ticket sales experience is essential.
• Must have knowledge of Microsoft Office (Word, Excel, Outlook).

Responsibilities

• Assist passengers with ticket sales, bookings, and flight changes.
• Handle customer complaints professionally.
• Provide excellent customer service.

Skills

Customer service

Conflict resolution skills

Microsoft Office

Education

Grade 12 or equivalent

Job description

A leading airline in South Africa seeks a dedicated customer service representative. This role involves assisting passengers with ticket sales, handling flight disruptions, and maintaining confidentiality. Successful candidates must have Grade 12 and experience in airport ticket sales. Strong conflict resolution and customer service skills are essential. Flexibility for shifts and weekends is required. Applications close on 05 February 2026.