Airport Assistant

Maneshez solutions services; Durban; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A regional airline service is looking for energetic ground staff in Durban, KwaZulu-Natal. Responsibilities include greeting passengers, selling tickets, and providing information to ensure passenger satisfaction. Successful candidates will display excellent interpersonal skills and a commitment to customer service in a dynamic environment.

Qualifications

• Outstanding interpersonal skills are essential.
• Ability to resolve passenger queries promptly.
• Experience in customer service is preferred.

Responsibilities

• Welcome and assist passengers, including those with disabilities.
• Check in luggage and take reservations.
• Sell airline tickets and stock refreshments on aircraft.

Skills

Interpersonal skills

Customer service

Multi-tasking

Job description

We are looking for energetic ground staff to be responsible for administrative duties and communication with passengers. Your duties will include welcoming passengers, providing information, assisting passengers who are disabled or are traveling with small children, checking in luggage, taking reservations, and selling tickets. You should be able to promptly resolve passenger queries and ensure that all passengers are satisfied.

To be successful as ground staff, you should display outstanding interpersonal skills and achieve excellent customer service, which consistently meets the goals and vision of the airline company. Ultimately, outstanding ground staff should be able to multi-task and ensure that every passenger is comfortable, safe and well-informed of flight schedules, aircraft delays, weather concerns and other factors that may affect passengers.

• Greeting and welcoming passengers, and responding to questions.
• Making reservations.
• Selling airline tickets.
• Stocking aircraft with refreshments.
• Assisting disabled passengers and those with small children.