Administrator

FNB South Africa; Bloemfontein; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading financial institution in Free State seeks an Administrative Support professional for estate administration. The role involves managing documentation, assisting with compliance, client liaison, and financial administration tasks. The ideal candidate must have a matric certificate and experience in administration, with training provided to develop skills in estate processes. Strong attention to detail, communication ability, and teamwork are essential for success in this position. Applications close on 17/12/25.

Qualifications

• 1-2 years relevant experience in an administrative role.
• Familiarity with fiduciary processes is advantageous.
• Comprehensive on-the-job training will be provided.

Responsibilities

• Provide administrative and operational support to Estate Administrators.
• Prepare, scan, and file estate-related documentation.
• Assist with FICA/KYC verification and track compliance deadlines.
• Handle routine client queries and provide status updates.
• Update estate progress on internal systems.

Skills

Strong administrative and organizational skills

Attention to detail

Good communication

Computer literacy

Teamwork orientation

Education

Matric

Relevant certificate/diploma in administration or legal studies

Job description

Job Description

Provide administrative and operational support to Estate Administrators to ensure efficient handling of deceased estates and fiduciary matters, while maintaining compliance and excellent client service.

Document Management

• Prepare, scan, and file estate-related documentation (e.g., death certificates, letters of executorship, tax forms).
• Maintain accurate records in estate management systems.

Compliance Support

• Assist with FICA/KYC verification and ensure all supporting documents are complete.
• Track compliance deadlines and escalate where necessary.

Client & Stakeholder Liaison

• Handle routine client queries and provide status updates under guidance of Estate Administrators.
• Coordinate with banks, Master of the High Court, SARS, and other institutions for document submissions.

System & Data Management

• Update estate progress on internal systems as well as the Estates Administrators to ensure that all correspondence are in all relevant folders of the different estates.
• Ensure confidentiality and accuracy of all client data.

Financial Administration

• Capture payments, invoices (procurement system), and receipts in line with estate processes.
• Prepare basic reconciliations for estates Control and System bank accounts.

Skills & Competencies

• Strong administrative and organizational skills.
• Attention to detail and ability to work under pressure.
• Good communication and client service orientation.
• Familiarity with fiduciary processes (advantageous but not essential).
• Strong computer literacy and proficiency in relevant software applications.
• Ability to produce clear, accurate, and grammatically correct written communication in emails and documentation.
• Acts with professionalism and fosters teamwork, ensuring alignment and cooperation within the group.
• Shows resilience and a collaborative mindset by embracing change and offering help where needed.
• Displays a proactive attitude toward personal development and demonstrates a commitment to continuous learning and upskilling.

Qualifications And Skills

• Matric (essential), relevant certificate/diploma in administration or legal studies (advantageous).
• 1-2 years relevant experience.
• Knowledge of Estate Administration advantageous.
• Comprehensive on-the-job training will be provided. While prior experience is valuable, please note that systems and processes vary across companies, and training will ensure familiarity with our specific tools and procedures.
• Understanding of estate administration procedures is beneficial but not essential.

Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

17/12/25

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.