24 Hour Flexi Sales Associate (Contract) - Bridge City

Homechoice; Pietermaritzburg; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A reputable retail company in Pietermaritzburg is seeking a candidate focused on converting showroom visitors into sales. Responsibilities include managing the customer journey, delivering informative product demonstrations, and maintaining high-quality service standards. The ideal individual will thrive in a sales environment, contribute to inventory management, and ensure a pleasant shopping experience for all customers. Strong organizational and communication skills are essential.

Qualifications

• Experience in sales or customer service.
• Ability to manage customer interactions effectively.
• Strong organizational skills.

Responsibilities

• Convert showroom visitors into sales through demonstrations.
• Provide a positive customer service experience.
• Manage the customer journey from account opening to order processing.
• Deliver accurate information on products and pricing.
• Ensure inventory levels meet customer demand.
• Handle administration and reporting tasks efficiently.

Job description

Overview

The ideal candidate will convert showroom visitors into sales through product demonstrations, meeting sales targets, and handling order captures and documentation. You will assess customer needs, understand pricing and offers, and highlight product features. Additionally, you will resolve customer queries and manage payments, refunds, and credits.

Responsibilities

• Enhance customer interactions by providing a positive and engaging sales and service experience, ensuring each customer feels valued and supported.


• Manage the entire customer journey, from account opening to order processing, ensuring a seamless experience from start to finish.


• Utilize comprehensive product knowledge and manage pricing effectively, ensuring customers receive accurate information and the best value.


• Consistently deliver an exceptional customer experience by understanding customer needs and exceeding their expectations.


• Adhere to established quality standards, ensuring all processes and interactions maintain the highest level of service and accuracy.


• Maintain a clean and organized store environment through regular housekeeping, ensuring a pleasant shopping experience for all customers.


• Provide valuable WFS to identify areas for improvement and contribute to continuous enhancement of store processes.


• Oversee stock management by ensuring accurate inventory levels, regular stock checks, and efficient replenishment to meet customer demand.


• Handle all administration and reporting tasks efficiently, ensuring all necessary records are up to date and performance metrics are accurately tracked.