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IT Support Engineer (Ref 25743)
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IT Support Engineer (Ref 25743)
Job summary
A technology support company in Singapore is seeking a dedicated IT Support Engineer. In this role, you will provide application and hardware support for systems installed at customer sites, troubleshoot Windows PCs, and assist partners/vendors with maintenance and production issue resolution. Ideal candidates should have a diploma in IT and at least 2 years of relevant experience, with the capability to travel across the island for customer support.
Qualifications
- At least 2 years of equivalent work experience in operations support.
- Willingness to travel to different locations across the island.
Responsibilities
- Provide application and hardware support for customer-installed systems.
- Troubleshoot PCs with Windows 10 and above.
- Support partners/vendors in system maintenance and troubleshooting.
Skills
Education
- To provide Application and hardware support for systems installed and run at the customer site.
- To troubleshoot PCs installed with Windows 10 and above and the installed application, reimage the PC, handle receipt printer issue, configure barcode reader and RFID equipment
- To track application log, conduct UAT, functional test, etc.
- To provide support to partners/vendors in system maintenance and troubleshooting of production issues.
- Diploma in IT/Computing or related certification
- At least 2 years of equivalent work experience (in operations support).
- Customer’s located island wide and travelling to different location is necessary
Must be willing to work with the following arrangement :
- To support customer from 8am, Mon to Fri
- Hand phone support (if on duty) after 6pm, Mon to Fri
- Engineers will take turn to hold the support hand phone on Sat and Sun (average once a month)
Licence no: 12C6060
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.