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Senior / Patient Service Associate
Job summary
A healthcare organization in Singapore is looking for a service-oriented individual to ensure high service standards for patients and caregivers. Responsibilities include preparing the clinic for operations, assisting doctors during consultations, and handling inquiries effectively. The ideal candidate should have at least a GCE 'N' level, strong interpersonal skills, and the ability to multi-task in a fast-paced environment. This role operates on a 5-day work week with staggered hours.
Qualifications
- Minimum GCE 'N' level.
- Service-oriented with a pleasant disposition.
- Demonstrate strong interpersonal skills and effective teamwork.
- PC/computer literacy and able to multi-task in a fast-paced environment.
Responsibilities
- Provide high standard of service excellence to patients and caregivers.
- Prepare the clinic for daily operations and facilitate proper handover.
- Assist doctors and provide translation support during consultations.
- Timely follow-up of administrative tasks after clinic sessions.
- Handle counter duties with precision for accurate registration and billing.
- Attend to patient enquiries through various platforms.
- Provide financial counselling with knowledge of financial schemes.
- Ad-hoc duties as assigned.
Skills
Education
- Provide and maintain high standard of service excellence to patients, caregivers, and colleagues.
- Preparation of clinic for daily operations prior to opening and facilitate proper handover at the end of each clinic session and at end closing time.
- Assist doctors and act as chaperones during in-clinic consultations and teleconsultations, providing translation support when necessary.
- Timely follow-up of administrative tasks after clinic sessions, including handling inquiries, educating patients on managing appointments and making payments online e.g., using HealthHub, and scheduling appointments promptly.
- Handle counter duties with precision for accurate registration and billing.
- Attend to patient enquiries through various platforms, e.g., face-to-face, phone, and emails.
- Provide financial counselling with knowledge of financial schemes available to patients.
- Ad-hoc duties as assigned.
- Minimum GCE 'N' level.
- Service-oriented with a pleasant disposition.
- Demonstrate strong interpersonal skills and effective teamwork.
- PC / computer literacy and able to multi-task in a fast-paced environment.
- 5-day work week (Monday to Friday) and staggered working hours (from 8am to 5.30pm; 8.30am to 6pm or 9am to 6.30pm).
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.