DEBT RECOVERY OFFICER needed - BASIC & Comms

SINGDASING GOLD TRADING PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A financial services provider in Singapore is looking for a Customer Payment Advisor to provide exceptional service and support to clients. The role involves managing customer inquiries via phone, online platforms, and home visits, while advising on payment plans suitable for their financial situations. Candidates should possess strong communication skills and prior experience in debt recovery, along with a motor/driving license. This position requires dedication to ensuring customers receive the best service possible.

Qualifications

• Prior experience in customer service or debt recovery preferred.
• Must have motor/driving license.
• Ability to provide exceptional service to each customer.

Responsibilities

• Manage and provide customer service via multiple channels.
• Understand and respond to customer queries effectively.
• Advise on suitable payment plans based on customer background.

Skills

Good communication skills

Customer service support

Debt Recovery experience

Telephone etiquette

Job description

Overview

Customer payment advisor | 5.5 Day | Jalan Besar

Responsibilities

• Manage and provide customer service support via phone call, Live chat /online platform, home-visit to clarify the payment details (including amount paid and outstanding balance etc.) and remind clients to make payment
• Understand customers' needs and provide alternative payment plan to aid client’s situation (i.e. dates/amount)
• Handle customer queries & promote renew cases
• Understand and review customers background (such as CPF, income tax, car leasing, credit bureau etc.) and advice whether customers are suitable for installment plan.
• Any ad-hoc duty assigned by the management.

Requirements

• Good communication skills.
• Prior Debt Recovery experience and Motor/driving license preferred
• Have instant message and telephone etiquette
• Ensure each customer is provided with exceptional service