F&B Retail Operations Lead

SINGAPORE MARRIOTT TANG PLAZA HOTEL; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A luxury hotel in Singapore is looking for a Retail Associate to administer daily operations within the Retail Department. The role involves assisting with festive offerings, managing online sales platforms, and ensuring both guest satisfaction and high service standards. Candidates should have a diploma in Food and Beverage Services, experience in project management, and strong communication skills. This is an excellent opportunity to work in a vibrant hospitality setting.

Qualifications

• A diploma in Food & Beverage Services, Hospitality Management or related field is often required.
• Experience in project management preferred.
• Proficiency in basic computer programs and hotel-specific software is a plus.
• Strong verbal and written communication skills are essential.

Responsibilities

• Administer the Retail Department in daily operations.
• Assist Retail Manager with festive season offerings.
• Manage online platforms to maximize sales.
• Respond to guest inquiries and complaints in a timely manner.

Skills

Food & Beverage knowledge

Verbal communication

Written communication

Customer service

Education

Diploma in Food & Beverage Services or Hospitality Management

Tools

Microsoft Office

Micros

Opera

Job description

A luxury hotel in Singapore is looking for a Retail Associate to administer daily operations within the Retail Department. The role involves assisting with festive offerings, managing online sales platforms, and ensuring both guest satisfaction and high service standards. Candidates should have a diploma in Food and Beverage Services, experience in project management, and strong communication skills. This is an excellent opportunity to work in a vibrant hospitality setting.