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3,331

Media jobs in Singapore

Duty Manager - Grand Copthorne Waterfront Hotel

MILLENNIUM & COPTHORNE INTERNATIONAL LIMITED

Singapore
On-site
SGD 20,000 - 60,000
24 days ago
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Social Media Growth Strategist

TRUST RECRUIT PTE. LTD.

Singapore
On-site
SGD 100,000 - 125,000
24 days ago

Performance Marketing Executive — Paid Ads & Growth

THE SUPREME HR ADVISORY PTE. LTD.

Singapore
On-site
SGD 60,000 - 80,000
24 days ago

Sales Manager (Africa & Australasia Market)

EGENTIC ASIA PACIFIC PTE. LTD.

Singapore
Hybrid
SGD 70,000 - 100,000
24 days ago

Products and Programs Marketing Lead

Apple Inc.

Singapore
On-site
SGD 90,000 - 130,000
24 days ago
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APAC SaaS Sales Executive – Marketing Automation

dotdigital

Singapore
On-site
SGD 70,000 - 100,000
24 days ago

Account Executive

dotdigital

Singapore
On-site
SGD 70,000 - 100,000
24 days ago

Strategic Corporate Communications Lead

BAYES RECRUITMENT PTE. LTD.

Singapore
On-site
SGD 50,000 - 70,000
24 days ago
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Product Manager

PEOPLE PROFILERS PTE. LTD.

Singapore
On-site
SGD 60,000 - 80,000
24 days ago

E-Commerce Executive

ADVENTURE 21

Singapore
On-site
SGD 80,000 - 100,000
24 days ago

Mall Marketing Manager — Campaigns, Leasing & Digital

REVUP PROSERVICES PTE. LTD.

Singapore
On-site
SGD 60,000 - 80,000
24 days ago

Assistant Marketing Manager, Mall (Up to $5000)

REVUP PROSERVICES PTE. LTD.

Singapore
On-site
SGD 60,000 - 80,000
24 days ago

Recruitment Specialist at Tanjong Pagar/Shenton Way - Up to $3500+Incentives+Commission

SUCCESS HUMAN RESOURCE CENTRE PTE. LTD.

Singapore
On-site
SGD 60,000 - 80,000
24 days ago

Immersive Event Concept Designer

ARK MEDIA PRODUCTIONS PTE. LTD.

Singapore
On-site
SGD 40,000 - 60,000
24 days ago

TikTok & XHS Training Lead — ACLP Certified Coach

SME MARKETING SOLUTIONS PTE. LTD.

Singapore
On-site
SGD 20,000 - 60,000
24 days ago

Events Fun Crew !

REZOLUTE GLOBALZ

Singapore
On-site
SGD 20,000 - 60,000
24 days ago

Strategic Account Manager - Autonomy & Profit Sharing

TOPKEE PTE. LTD.

Singapore
On-site
SGD 60,000 - 80,000
24 days ago

Account Manager (Entry-Level | Fresh Grads Welcome)

TOPKEE PTE. LTD.

Singapore
On-site
SGD 60,000 - 80,000
24 days ago

TikTok & XiaoHongShu (XHS) Trainer

SME MARKETING SOLUTIONS PTE. LTD.

Singapore
On-site
SGD 20,000 - 60,000
24 days ago

Billing & Office Operations Specialist

PARADOX MEDIA PTE. LTD.

Singapore
On-site
SGD 60,000 - 80,000
24 days ago

Administrative Executive

PARADOX MEDIA PTE. LTD.

Singapore
On-site
SGD 60,000 - 80,000
24 days ago

Gymnastics Coach

BJZYMNASTICS PTE. LTD.

Singapore
On-site
SGD 30,000 - 50,000
24 days ago

Restaurant Manager

QIAN SHAN PTE. LTD.

Singapore
On-site
SGD 20,000 - 60,000
24 days ago

Performance Marketing Specialist — Paid Media Growth

E&C RECRUITMENT PTE. LTD.

Singapore
On-site
SGD 60,000 - 80,000
24 days ago

Performance Marketing Executive

E&C RECRUITMENT PTE. LTD.

Singapore
On-site
SGD 60,000 - 80,000
24 days ago

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Duty Manager - Grand Copthorne Waterfront Hotel
MILLENNIUM & COPTHORNE INTERNATIONAL LIMITED
Singapore
On-site
SGD 20,000 - 60,000
Full time
24 days ago

Job summary

A leading international hotel chain in Singapore is seeking a Front Office Associate to support the Front Office Manager and ensure a high level of guest service. The role involves handling guest complaints, training staff, and ensuring all procedures are followed according to established standards. Candidates should have at least 2 years of relevant experience and knowledge of PMS Opera. This position requires strong problem-solving skills and a commitment to customer service, especially in high-pressure situations.

Qualifications

  • At least 2 years of relevant working experience in a similar capacity.
  • Strong problem solving and analytical skills.
  • Excellent communications skills.

Responsibilities

  • Support Front Office Manager in ensuring department targets.
  • Handle all guest complaints/feedback in a professional manner.
  • Train new and existing staff to ensure consistency in service delivery.

Skills

Problem solving
Analytical skills
Excellent communication
Customer service orientation
Ability to handle pressure

Tools

PMS Opera
Job description
Roles & Responsibilities
  • Support Front Office Manager in ensuring department targets and review for improvement including guest review/social media rating & positioning/upsell/membership enrolment/DCC etc.
  • Review work processes for possible improvements and efficiency
  • Handles all guest complaints/feedback in a professional manner
  • Follow up on guest complaints efficiently and take corrective action
  • Provides on-site support to guests' needs and queries
  • Oversee and supervises guests arrivals and departures with the front office team
  • Review arrival list for all arrivals and VIPs to check room allocations, amenities and special requests
  • Ensures all reception and cashiering procedures are performed in accordance with established standards
  • Works closely with other operational departments to provide seamless and consistent guest service
  • Train new and existing staff to ensure consistency in service delivery
  • To coordinate guests and staff during an emergency evacuation
  • Review daily activities which include daily forecast/target/issues or incident regards to internal & external guest
  • Performs any other job tasks assigned by the Front Office Manager
Requirements
  • At least 2 years of relevant working experience in a similar capacity
  • Good knowledge on PMS Opera
  • Strong problem solving and analytical skills
  • Excellent communications skills
  • Customer service oriented and able to handle challenging situations professionally
  • Ability to perform under pressure in a fast-paced environment
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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.

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