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Job ID: 8005

Job Function:

Institution:

- Provide pharmaceutical care services by ensuring optimal patient outcome, manage inventory and ensure that drugs are dispensed according to protocol and legal requirements.

- Provide supervisionand ensure smooth daily operations and profitability of the pharmacy.

- Provide education and guidance to trainees, pharmacy students, support staff and supervise their professional training and development.

Duties & Responsibilities

A. SPECIFIC

1. Professional Services

• Supervise the activities of assigned pharmacy technicians and pharmacy assistant engaged in the preparation, labelling and dispensing of medications and other pharmaceutical supplies
• Regularly review system of dispensing to ensure compliance
• Ensure the team achieves the minimum professional standards as per guidelines (Good Dispensing Practice Guidelines).
• Clarify and resolve any prescription ambiguities with the prescribers.
• Identify, assess, and resolve any drug-related problems, advise doctors on suitable drugs that provide the best outcome for patients.
• Regularly review and improve the workflow to enable dispensing efficiency.
• Advise patients and care providers of potential drug interactions, possible side effects, storage information and instructions on how to use their medications.
• Address the needs of the patient for information to enhance compliance and selfcare.

• Advise doctors and other healthcare professionals on the selection, dosages, interactions and side effects of medications.
• Provide training to other healthcare professionals.
• Advise patients on the selection of over-the-counter medication, medical equipment and healthcare supplies.
• Offer self-care management advice on minor ailments and health promotion.
• Ensure proper care is practiced during the preparation and dispensing of medication to enhance medication safety.
• Supervise staff in handling and resolving patient feedback.
• Monitor the health and progress of patients.
• Provide specialized ambulatory care services to help patients manage chronic conditions.
• Collaborate with other healthcare professionals to plan, monitor, review and evaluate the quality and effectiveness of drugs and drug regimens.
• Ensure that medications are stored appropriately in the pharmacy, according to policy and legal requirements, to ensure quality, security, and proper disposal.
• Manage inventory to ensure an optimum level
• Prepare reports and conduct investigation on stock variance and cold chain break incidents.
• Ensure regular audit of all drugs kept in the E-kits, E-trolleys, treatment rooms and immunization rooms in the polyclinics are conducted.

i) Train & Develop staff/students

• Orientate and induct newly recruited pharmacists, pre-registration pharmacists and pharmacy technicians/assistants.
• Provide training and guidance to students on attachment.
• Conduct regular training sessions
• Prepare/develop training materials/guides when required

4. Administration

• Ensure that team members adhere to the accounting, cash handling procedures and policies.
• Plan, coordinate, review and follow up on audit checks.
• Assist Clinic Pharmacy Manager to monitor KPIs for the branch, identify gaps and suggest process improvements
• Plan, execute and monitor clinic work plan to ensure alignment to organizational goals

• Ensure proper housekeeping and adhere to workplace safety guidelines for the safety of all.
• Effectively manage the merchandise display

• Achieve assigned target sales.
• Recommend action plans to improve sales performance.
• Train and develop the retail team.

• Investigate and handle patient complaints and dispensing errors promptly.
• Resolve complaints and follow through errors with corrective and preventive measures.
• Report on dispensing errors and patient complaints.

• Assist Clinic Pharmacy Manager in supervision of staff
• Monitor performance of the team and communicate individual targets and expectations.
• Resolve staff grievances where deemed necessary.
• Report/escalate to Clinic Pharmacy Manager on staff disciplinary issues.

• Ensure applicable laws and regulations are met and relevant documentation of compliance is maintained.
• Ensure compliance to policies, guidelines or advisories issued by any government agency or the Ministry of Health.
• Assist to set work plans and targets at the branch level
• Drive organization’s direction and objectives with the team
• Escalate feedback to senior management regularly
• Collaborate with other departments to develop and implement new services or workflows
• Assists to develop and implement specific programs or projects, manage the change process and monitor outcomes across the organization.
• Motivate self and individuals in the team
• Build working relationship effectively, maintain rapport and work in partnership across boundaries to achieve organization goals.
• Drive workplace culture to align with organizational goals
• Set performance targets for team members.
• Monitor, assess performance of team members and communicate individual targets and expectations
• Resolve staff conflicts and disciplinary issues and administer staff disciplinary action plans where deemed necessary.
• Report to Operations Lead and HR on staff disciplinary issues
• Provide timely feedback and coaching to all staff.
• Manage the learning and development of the team members
• Build and develop team through engagement and recognition

3. Administration

• Assist to provide input on projection for annual manpower needs
• Involve in recruitment of new hires and manage induction programs
• Effectively plan and schedule manpower to ensure smooth daily workflow
• Monitor the set target, analyse the performance and report action plans to the management
• Oversee compliance of processes with the various audits
• Ensure records, such as pharmacy files, patient profiles, inventories and controlled drugs registries are well-maintained.
• Ensure security of premise and maintenance of facilities, equipment and furnishings are in order

Job Requirements

• Degree in Pharmacy
• At least 5 years of relevant experience in healthcare setting
• Registered with Singapore Pharmacy Council
• Form A license with Health Sciences Authority
• Keep abreast with changing medical treatments by attending continuing medical education talks and seminars.
• Achieve mandatory Continuing Professional Development (CPD) points and target training hours per year.
• Demonstrates the ability to communicate information and ideas well to other healthcare professionals and patients.
• Demonstrates excellence in the NUHS core competency requirement of Band 3.
• Must have initiative, drive and ability to work in a fast-paced environment
• Must be team-oriented
• Must be able to lead and supervise the team.
• Possess good organisational, analytical and excellent communication skill

Work Location

National University Polyclinic (NUP) - West region