Officer / Assistant Vice President CDD Proficiency Coach

Bank of America; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading financial institution in Singapore is looking for a Proficiency Coach in Global Operations, focusing on Anti Money Laundering. This role involves coaching Refresh Analysts and ensuring compliance with laws and regulations. Strong leadership and communication skills are essential, backed by at least 1 year of relevant experience in client outreach and onboarding. The company promotes a collaborative and flexible work environment, committed to diversity and team development.

Qualifications

• At least 1 year experience in AML Client Outreach or Onboarding.
• Experience as an AML SME or coach.
• Strong leadership presence and communication skills.

Responsibilities

• Work with Refresh Analysts to build proficiency.
• Provide real-time support and coaching.
• Facilitate training activities and audit queries.

Skills

Client Outreach

Onboarding

Monitoring and Inspection

Leadership

Communication

Teamwork

Adaptability

Operational Efficiency

Education

College degree (Associates or higher)

Tools

AWARE

Panther

Tableau

AKRIT

MS Office Suite

Job description

Job Overview

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role‑specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description

Global Operations, Anti Money Laundering (AML) is responsible for completing Refresh Activities such as Know Your Customer (KYC) and Client Due Diligence (CDD) checks for all clients that do business with the Bank. Refresh Teams are responsible to collect and maintain client documents to ensure activities are executed in alignment with Laws, Rules, Regulation, and Bank Policies. The Proficiency Coach primary responsibilities will include:

• Works with individual Refresh Analysts to build their proficiency beyond the standard skills acquired in training
• Provide real-time on floor support and coaching to Refresh analysts as they work through Refresh cases
• Collaborates with management to provide transparency in knowledge gaps with proficiency
• Ensures speed to proficiency and overall knowledge of process for associates
• May need to review ILQA defects to identify gaps in skillset
• Assist with Process and Procedure updates and implementations
• Facilitates training activities and/or demonstrations
• Assists with audit queries for actions steps owned by the Readiness & Enablement team
• Participates in escalation routines with partners, such as Front Line Associates, Quality (ILQA/M&I), कही? (GFC)

Required Skills

• At least 1 year experience in GBGM AML Client Outreach, Onboarding, Refresh Operations, Monitoring and Inspection or In φορά? In-Line Quality Assurance within the Bank
• Experience as an AML SME, coach, readiness, and/or manager
• Experience researching complex queries, balancing risk and client experience
• Proficient with AWARE, Panther, Tableau, AKRIT
• Strong leadership presence and implementation skills
• Strong communications skills with leadership, and ability to communicate across multipleობლ audiences
• Documented experience performing in a process-oriented production environment that changes periodically
• Must work well within a team and individually
• Proven ability to: work in a team environment, organize work, prioritize tasks and handle multiple assignments simultaneously, successfully meet tight deadlines while ensuring data accuracy, integrity in work and execute with minimal supervision or remote management
• Must be flexible and adapt quickly to change
• Operational efficiency through working啪啪 across multiple stakeholders, understanding global requirements and ability to provide practical & consistent solutions
• Understands and respects cultural differences
• Proficient in MS Office Suite (Excel/Word/Outlook/OneNote)

Desired Skills

• College degree (Associates or higher) or comparable work experience
• Experience leading highly productive teams in a fast-paced environment
• Expert experience with MS abruptly? Office Suite (Excel/Word/Outlook)
• ACAMS or equivalent certification