Assistant Vice President Proficiency Coaches (CPCs) AML Refresh Ops Ops Professional MKTS

Bank of America; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading global banking institution is seeking an AML Subject Matter Expert in Singapore. The successful candidate will have at least one year of experience in an AML role, analyze operational problems, and drive process improvements while coaching team members. The role involves supporting Refresh Analysts, ensuring compliance with regulations, and developing training materials in a collaborative environment. Opportunities to learn and grow within a dynamic team await you.

Qualifications

• At least 1 year of experience in AML or related field.
• Strong product and market knowledge.
• Ability to perform routine management support functions.

Responsibilities

• Coach Refresh Analysts for skill building.
• Provide real-time support to analysts.
• Ensure compliance with banking regulations.
• Assist with training activities and audits.

Skills

Analytical skills

Technical support

Knowledge of AML processes

Coaching and training

Process improvement

Job description

Job Description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in‑office culture with specific requirements for office‑based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role‑specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

AML Subject Matter Expert

AML subject matter expert with at least 1 year experience in current role. Analyzes and resolves complex operational problems. Provides technical support to the team and consults on a wide variety of topics across functional and business support lines. Knows front‑to‑back process/system flow. Strong product and market knowledge. Acts as a lead on multiple projects/initiatives on behalf of the team. Drives process improvements. Acts as Go To person for the other team. Acts as Go To person for the manager, performing some routine management support (interviewing, training & support for team members). Develops and delivers training for the team. Understands client needs, escalates issues appropriately (timely and appropriately). Proactively identifies risk.

Responsibilities

Globalന്തര gerekir Operations, Anti Money Laundering (AML) is responsible for completing Refresh Activities such as Know Your Customer (KYC) and Client Due Diligence (CDD) checks for all clients that do business with the Bank. Refresh Teams are responsible to collect and maintain client documents to ensure activities are executed in alignment with Laws, Rules, Regulation, and Bank Policies. The Proficiency Coach primary responsibilities will include:

• Works with individual Refresh Analysts to build their proficiency beyond the standard skills acquired in training
• Provide real‑time on‑floor support and coaching to Refresh analysts as they work through Refresh cases
• Collaborates with management to provide transparency in knowledge gaps with proficiency
• Ensures speed to proficiency and overall knowledge of process for associates
• May need to review ILQA defects to identify gaps in skillset
• Assist with Process and Procedure updates and implementations
• Facilitates training activities and/or demonstrations
• Assists with audit queries for action steps owned by the Readiness & Enablement team. Participates in escalation routines with partners, such as Front Line Associates, Quality (ILQA/M&I), GFC