Data Entry jobs in Germany
Airfreight Logistics Coordinator
UPS Supply Chain Solutions
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Airfreight Logistics Coordinator
Job summary
A global logistics provider in Singapore is seeking a Customer Service professional responsible for maintaining customer satisfaction and managing import/export operations. The ideal candidate has experience in Freight Forwarding, excellent English communication skills, and a valid driving license. This permanent role offers opportunities to grow within a Fortune Global 500 company.
Qualifications
- Experience in Freight Forwarding operations preferred.
- Valid Class 3 driving license and DG certification advantageous.
- Excellent written and verbal English skills.
Responsibilities
- Maintain customer satisfaction and respond to inquiries.
- Coordinate shipments and prepare documentation.
- Manage customer accounts and expectations.
Skills
Education
Tools
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Job Description:
Responsibilities:
Keep the pulse of customer satisfaction
Respond to customer’s inquiries in a timely manner
Work with internal LFS stakeholders to create an exceptional customer service experience
Manage account/customer expectations
Work with internal and external customers on Corrective and Preventative Actions
Build and maintain rapport with customers to fulfill their requirements
Manage appointed accounts and respond to inquiries in a timely manner
Coordinate sea/air freight shipments and transport arrangement
Book service with co-loaders for import/export and trans-shipment
Prepare billings
Import/export permit declarations and customs clearance
Liaise and source for the cargo space with different airlines to plan the flights to destination
Processing of Air & Sea – Import / Export documentations (Full-cycle) Billings / Invoicing.
Assist with cross departmental projects when necessary
Light office maintenance
General operational administrative duties including data entry, filling, and scanning.
Perform other required duties, as assigned by direct superiors.
Requirements:
Previous experience in Freight Forwarding operations, in a similar role with Import/Export experience an advantage
Must possess at least ‘O’ level, professional certificate/NiTEC/Diploma or Advanced/Higher/graduate Diploma in any field
Possess of valid Class 3 driving license, DG certified and Cargowise will be an added advantage
Excellent written / verbal English
Proficient with MS office applications
Employee Type:
Permanent
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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.