Patient Care Ambassador

ALLIANCE HEALTHCARE GROUP LIMITED; Singapore; On-site; SGD 35,000 - 45,000; Full time

Job summary

A healthcare organization in Singapore is looking for a Patient Care Ambassador to manage administrative tasks, provide excellent customer service, and assist with basic medical procedures in a clinical environment. The ideal candidate should have a diploma and relevant healthcare experience, demonstrating strong organizational and communication skills. This role requires handling patient registrations, operating a clinic CMS, and participating in patient care activities.

Qualifications

• Minimum of 2 years of relevant experience in a healthcare setting.
• Experience in performing clinic duties and administration of health screening tests.
• Familiarity with preparing medical reports.

Responsibilities

• Manage administrative tasks such as patient registration and appointment scheduling.
• Operate the clinic CMS for patient registration and data entry.
• Handle billing and cashiering duties including processing payments.

Skills

Organizational skills

Communication skills

Attention to detail

Critical thinking

Customer service skills

Education

Diploma or Nitec in any field

Tools

Clinical Management System (CMS)

Job description

Patient Care Ambassador (Medical Centre)

Role and Responsibilities:

• Manage administrative tasks such as patient registration, appointment scheduling, and maintaining accurate patient records.
• Operate the clinic CMS (Clinical Management System) for patient registration, data entry, retrieval of medical records, and generate reports based on test results for doctor’s review
• Handle billing and cashiering duties, including processing payments and issuing invoices or receipts.
• Introduce and explain medical services and pricing to patients in a professional manner, seeking opportunities to upsell when appropriate
• Assist with inventory management by monitoring and replenishing medical supplies and ensuring proper stock levels.
• Assist with providing basic medical screening procedures such as taking patient height/weight, administrating vision tests, taking blood pressure and other clinical tasks.
• Ensure a clean and welcoming environment in the waiting area and examination rooms.
• Provide excellent customer service by greeting patients, answering phone calls, and addressing concerns in a professional and empathetic manner.
• Collaborate with the Centre Manager and other healthcare professionals to coordinate patient care and facilitate the smooth flow of operations.
• Adhere to strict infection control protocols and maintain a safe and hygienic environment.
• Stay updated on clinic policies, procedures, and services to provide accurate and up-to-date information to patients.
• Perform other duties as assigned

Requirements

• Diploma or Nitec in any field of study
• Minimum of 2 years of relevant experience in a healthcare setting, preferably in a similar role
• Proven experience in performing clinic duties and administration of health screening tests
• Familiarity with operating a clinic CMS system and preparing medical reports
• Strong organizational and multitasking abilities to manage administrative tasks effectively.
• Excellent communication and interpersonal skills to interact with patients, colleagues, and other healthcare professionals.
• Attention to detail and a high level of accuracy in recording patient information and test results.
• Ability to work in a fast-paced environment and handle potentially stressful situations with professionalism and empathy.
• Strong critical thinking and problem-solving skills to make informed decisions and provide appropriate care.
• Candidates with medical or clinical skills and qualifications, such as phlebotomy certification, will have an added advantage.

Only shortlisted candidates will be notified.