Customer Service Executive - Freight Forwarding

RELIABLE INTERNATIONAL FREIGHTS PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A logistics firm in Singapore is seeking a team player to support import and export shipment processing. Responsibilities include coordinating with customers and carriers, managing documentation, and ensuring customer satisfaction. Ideal candidates will have 1-2 years of experience in shipping, possess good communication skills, and be proficient in MS Office. This position requires a detail-oriented individual with a pleasant personality and a positive work attitude.

Qualifications

• Minimum 1 to 2 years' experience in shipping/freight forwarding.
• Pleasant personality with positive working attitude.
• Interested in customer service, data entry, and documentation.

Responsibilities

• Provide support to import/export shipments processing.
• Coordinate with various parties on shipments clearance.
• Handle full spectrum of import and export documentation.
• Monitor shipments, handling DG Declaration as needed.

Skills

Communication skills

Customer service skills

Attention to detail

Team player

PC application proficiency (MS Word, Excel)

Education

GCE 'N' or 'O' level

Job description

Job Responsibilities

• Provide support to import/export shipments processing and arrangement
• Co-ordination with various parties (including customers, overseas agents, carriers, NVOCC, co-loaders) on shipments clearance/delivery/collection
• Handle a full spectrum of import and export documentation.
• Create job information into the system
• Handle billing, costings and ensure prompt invoicing to customers.
• Prepare manifest.
• Liaise with carriers, feeder operators, vendors, overseas offices and customers.
• Checking of vessel berthing & schedules.
• Liaise with service providers and customers on shipments arrangement
• Daily monitoring shipments (arrival date, depart date, time, short landed, survey, missing)
• Handling DG Declaration, Portnet and Tradenet usage – an advantage.
• Any other Adhoc duties assigned.

Job Requirements

• Minimum GCE “N” or “O” level
• Minimum 1 to 2 years’ experience in shipping/freight forwarding
• Possess good communication and customer service skills; a detailed and organized person who is a good team player
• Pleasant personality with positive working attitude
• Interested in customer service, data entry and doing documentation
• Proficient in PC application (MS Word, Excel)