Customer Service jobs in Malaysia

World Marketing Group Pte Ltd is hiring a Full time Logistics Admin role in Bedok, Singapore. Apply now to be part of our team.

World Marketing Group Pte Ltd is hiring a Full time Logistics Admin role in Bedok, Singapore. Apply now to be part of our team.

• Looking for candidates available to work:
  • Monday: Morning, Afternoon
  • Tuesday: Morning, Afternoon
  • Wednesday: Morning, Afternoon
  • Thursday: Morning, Afternoon
  • Friday: Morning, Afternoon
• 2-3 years of relevant work experience required for this role
• Expected salary: $2,500 - $3,500 per month

About Us:

World Marketing Group (WMG) is a regional leader in crossborder parcel and mail logistics across Asia. As a licensed postal service operator, we manage a robust network that enables smooth eCommerce clearance and delivery, serving markets in Singapore, Malaysia, Hong Kong, China, and beyond.

Role Summary:

We are seeking a detail-oriented and proactive Admin & Logistics Executive for our Project Management & Customer Service (PMCS) team to support our logistics operations. This hybrid role is ideal for someone who thrives in a fast-paced environment and is equally comfortable liaising with clients, managing project deliverables, and navigating compliance and regulatory processes.

Key Responsibilities:

Customer & Project Management:

• Serve as the key point of contact for client communications and service updates.

• Track service requests, project timelines, and updates across teams (sales, operations, warehouse).

• Prepare reports and client-facing documents on project status and operational performance.

Regulatory Compliance & Documentation:

• Handle the application and processing of import/export permits (e.g. TradeNet, Cargo Clearance Permits, Customs Declarations).

• Ensure all shipments comply with statutory and regulatory requirements (e.g. Singapore Customs, ICA, AVS, etc.).

• Interpret, apply, and stay updated on relevant regulations and government guidelines affecting logistics and trade.

• Work with internal stakeholders and external partners to resolve compliance-related issues efficiently.

Operational & Administrative Support:

• Update internal systems and project trackers with status of permit applications, shipment schedules, and customer updates.

• Support data entry and maintain accurate records of customer orders, permit applications, and compliance documents.

Requirements:

• Diploma/Degree in Logistics, Business, Supply Chain, or a related field.

• 1–3 years of experience in customer service, project coordination, or logistics-related roles.

• Familiarity with import/export permit systems such as TradeNet, NTP, or similar platforms is preferred.

• Comfortable reading and interpreting government regulations, customs guidelines, and SOPs.

• Strong attention to detail and accuracy, particularly in regulatory documentation.

• Effectively bilingual in English and Mandarin to liaise with mandarin speaking stakeholders.

• Able to manage multiple tasks under tight deadlines with a proactive, solution-oriented mindset.

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