Service Center Lead/Aftersales Executive

Zenith Engineering Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in heavy-duty machinery seeks a Service Center Lead to oversee maintenance and repair services for transport equipment and waste management solutions. The role involves managing a team, ensuring exceptional customer service, and scheduling repairs. Ideal candidates will have a background in engineering, strong communication skills, and a commitment to customer satisfaction.

Qualifications

• Technical background in vehicle maintenance, waste management equipment preferred.
• Minimum of 2 years of experience in a similar job.
• Fresh degree graduates with passion for customer service and automotive industry may apply.

Responsibilities

• Schedule and manage workshop maintenance and repair tasks.
• Plan mobile service engineers for repairs or service needs.
• Monitor workshop and mobile service performance, ensuring adherence to safety and quality standards.

Skills

Organizational skills

Coordination skills

Communication

Interpersonal skills

Education

Degree in Engineering or Diploma with 5+ years experience

Tools

Workshop management systems

Job description

The Service Center Lead supports the service operations and coordinates with the mobile service engineers to ensure seamless maintenance and repair services for transport equipment and waste management solutions. This role includes the management of his/her team’s overtime, planning 24/7 breakdown support so as to provide exceptional and efficient customer service.

A good opportunity to develop as a professional within heavy duty machinery sector through training program and exposures.

Job Responsibilities:

Schedule and manage workshop maintenance and repair tasks.

Plan mobile service engineers for repairs or service needs.

Track and manage team overtime, ensuring compliance with company policies.

Monitor workshop and mobile service performance, ensuring adherence to safety and quality standards.

Coordinates with the team to ensure timely job completion and updates to customer.

Handle customers’ enquires, in consultation with aftersales manager as needed.

Analyze service data and performance, customer feedback to identify trends for improvements.

Commitment to join a growing company and takes initiative.

Key Requirements:

Technical background in vehicle maintenance, waste management equipment preferred.

Good organizational and coordination skills, including scheduling and resource allocation.

Strong communication and interpersonal skills to liaise with customers and resolve conflicts.

Experiences required

Minimum experience of 2 years in a similar job.

Experience with workshop management systems and mobile service coordination.

Fresh degree graduates with passion for customer service and automotive industry may apply.

Education / Qualifications

Degree in Engineering or Diploma with 5 or more years related working experience

Class 3 driving license