Client Advisor

PRADA; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

As a Client Advisor at Prada, you will provide an extraordinary luxury customer experience. You will engage with clients, promote Prada's values, and drive sales targets while maintaining excellent product knowledge. This role fosters a creative, inclusive environment in the luxury retail sector.

Qualifications

• Experience in building long-lasting client relationships.
• Interest in luxury, art, and design.
• Ability to work independently and in teams.

Responsibilities

• Create a welcoming environment focused on customer needs.
• Exceed individual sales targets and contribute to store success.
• Host customer appointments both in-person and virtually.

Skills

Passion for human relations and sales

Problem-solving skills

Excellent communication

Job description

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with brands such as PRADA, Miu Miu, Church’s, and Car Shoe, employing over 100 nationalities.

The acquisition of Pasticceria Marchesi 1824 marked the Group’s entry into the food sector, applying high-quality standards. The Prada Group is also active in the art field, supporting contemporary art projects and expanding its cultural presence.

Joining Prada means working in a creative, international environment with motivated teams driven by curiosity and a pursuit of excellence. We value talent and passion, fostering professional growth for our employees.

Job Purpose

As a Prada Client Advisor, you will ensure an extraordinary luxury customer experience, prioritizing the client’s needs, building meaningful relationships, and serving as a Brand Ambassador. You will promote the Brand’s philosophy and values, guiding clients into the Prada universe. You are responsible for achieving individual and team sales targets, providing excellent service both in-store and online.

Responsibilities

• Create a welcoming environment focused on customer needs, delivering excellent service aligned with the "client journey";
• Exceed individual sales targets and contribute to the store’s success;
• Meet KPI goals, ensuring high-quality sales and customer service;
• Maintain excellent product knowledge, including Prada’s history, culture, and DNA;
• Capture customer data into the CRM to personalize relationships and develop future opportunities;
• Promote and embrace an Omni Channel approach;
• Stay informed on fashion trends and competitors to provide relevant advice;
• Resolve client complaints in collaboration with management and customer service teams;
• Handle products with care and respect;
• Use digital tools effectively to enhance the luxury experience;
• Host customer appointments both in person and virtually;
• Collaborate with the Back of House, participating in daily store operations and stock management;
• Follow operational guidelines on security, inventory, logistics, and reporting;
• Work as a team, fostering open communication and a positive environment, respecting diversity and inclusion.

Knowledge and Skills

• Passion for human relations and sales;
• Problem-solving skills, curiosity, and interest in luxury, art, and design;
• Ability to build long-lasting client relationships;
• Ability to work independently and in a team;
• Excellent communication and interpersonal skills;
• Knowledge and passion for the product category managed.