Senior/Customer Service Representative

STATS CHIPPAC PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading company in semiconductor packaging solutions is seeking a proactive individual to manage customer order releases and enhance service indices. This role involves close collaboration with various teams to ensure customer satisfaction, while requiring strong skills in supply chain management and production planning. Ideal candidates will possess a diploma/degree and relevant experience in a fast-paced, manufacturing environment.

Qualifications

• 3 years of working experience in a sub-contractor environment preferred.
• Experience in Customer Service & Planning in manufacturing is an advantage.
• Friendly, patient with strong communication skills.

Responsibilities

• Manage customer production order releases and drive Customer Service Index.
• Purchase order management, ensuring timely acknowledgments and minimal redundancy.
• Analyze WIP projections and resolve customer complaints promptly.

Skills

Strong Supply Chain background

Production planning

Interpersonal skills

Communication skills

Problem solving capability

Education

Diploma or Degree in any discipline

Job description

Key Job Accountabilities:

· Manage Customer production order releases inclusive weekend support if require

· Drive Customer Service Index to improve operational indices for customers.

· Purchase Order Management. Acknowledge purchase orders within 24 hours, maintain/cancel redundant purchase orders and ensure correct shipping address. Ensure there is always an active purchase order with pricing in SAP setup by Account Manager

· Assist Account Manager with customer’s material liability (EXOB – Excess and Obsolescence) to minimize STATS ChipPAC revenue exposure

· Analyze WIP projection daily & highlight any potential issues in missing daily shipment commit with actively alerted customer & handle customer request/complaints in a timely manner, actively and reasonably resolve them, control the deterioration of the situation, improve customer satisfaction

· Meet or exceed forecasted revenue. Ensure production and service billings and invoiced promptly with minimal debit / credit notes

· Handle with Shipping on inbound/outbound requests

· Make arrangements for customer visits and maintain good relationships with customer

Required Qualifications:

·Diploma (E3) and Degree (E4) graduate in any discipline

· 3 years of working experience in sub-contractor environment preferred

· Strong Supply Chain background, experience in production planning

· Preferably experienced in the area of Customer Service & Planning in manufacturing environment

· Friendly, patient, good interpersonal and communication skills

· Possess problem solving capability