Software Support Specialist (India)

CAE Inc.; Singapore; Hybrid; SGD 60,000 - 80,000; Full time

Job summary

A leading company seeks a Customer Service Specialist to provide technical support for simulation software. The role offers flexibility, professional growth, and networking opportunities while requiring a Bachelor's degree in Engineering or Computer Science with at least two years of relevant experience in software integration support.

Qualifications

• Minimum of two years of experience in software integration support.
• Proficient in English and strong software background required.
• Aerospace knowledge is a plus.

Responsibilities

• Install simulation software products and provide support.
• Troubleshoot software and hardware installation issues.
• Participate in on-site simulator testing and customer acceptance support.

Skills

Troubleshooting

Communication skills

Problem-solving

Multitasking

Customer-oriented

Education

Bachelor's degree in Engineering

Bachelor's degree in Computer Science

Tools

MS Office

ITIL

Windows environments

COTS applications

Job description

About This RoleCSS Software Specialist - IndiaJob DescriptionThe Customer Service Specialist (CSS) is part of a highly customer-facing group that provides post-delivery technical support to CAEs customers, contributing to the companys goal of being the Flight Training and Simulation Partner of Choice.Combining the chance to gain experience and acquire new expertise on varied systems, with the opportunity to apply knowledge, ingenuity, and creativity to solve problems and tackle new challenges in the ever-changing landscape of customer support, the role of the CSS offers flexibility, professional growth, and networking throughout CAEs world-wide network of training centers and customer base.Were seeking highly motivated candidates to join our Customer Service team in India who are responsible for the support of our Indian customers.This position is located in the Delhi region. The ideal candidate should be comfortable working in a hybrid environment, splitting their time between remote work and on-site visits to various customer locations primarily within Delhi. However, occasional travel anywhere in India may be required.TASKS AND RESPONSABILITIES Install simulation software product load. Implement engineering software changes. Troubleshoot SW and HW installation/integration problems. Run qualification tests to prepare simulator for initial or recurrent qualifications. Perform investigations to isolate problems. Address software issues on simulators that are in service. Set up and coordinate efforts to address issues using remote support (from Montral). Assist in performing on-site simulator testing Provide support during Customer acceptance and qualification Provide daily report on activities progress Participate in short term trips to customers.EDUCATION Bachelor's degree in Engineering or Computer Science with minimum of two years of experience in software integration support.OTHER QUALIFICATIONS Proficiency in English is required. Strong software background. Good Knowledge of Windows Environment and PC hardware. Resourceful, takes initiative, good interpersonal skills and ability to work under pressure. Ability to troubleshoot problems. Ability to adapt to new environments. Availability to work on shifts (if Montral support is required) Ability to learn quickly. Willingness to work irregular hours. Availability to travel within India for on-site work. Aerospace knowledge is an asset. Knowledge of the CAE simulation environment is an asset. General knowledge of CAE interfaces (i.e. schematics and hardware) is an asset.#LI-DP1Position TypeRegularCAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.Equal Opportunity EmployerIf you don't see yourself fully reflected in every job requirement listed in the job posting, we still encourage you to reach out and apply. At CAE, everyone is welcome to contribute to our success. Applicants needing reasonable accommodations should contact their recruiter at any point in the recruitment process. If you need assistance to submit your application because of incompatible assistive technology or a disability, please contact us at hidden_email.,

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Windows Registry, VDI, Citrix, Virtualization, Network troubleshooting, Telnet, Traceroute, Ping,Microsoft Office products, PC Basic Setup, PC Hardware Troubleshooting, SoftwareHardware compatibility, SaaS environment, ClientServer Architecture, Knowledge Center Support, Knowledge Article best practices, Process procedure documentation

Remote troubleshooting, Communication skills, Computer Science, Information Technology,Desktop Administrator, Windows environments, MS Office products, Computer peripherals, Network security practices, Antivirus programs, Problemsolving, Multitasking, Customeroriented

MS Office, ITIL,MS Windows, COTS applications

MS Office, ITIL,MS Windows, COTS applications

Windows Registry, VDI, Citrix, Virtualization, Network troubleshooting, Telnet, Traceroute, Ping,Microsoft Office products, PC Basic Setup, PC Hardware Troubleshooting, SoftwareHardware compatibility, SaaS environment, ClientServer Architecture, Knowledge Center Support, Knowledge Article best practices, Process procedure documentation

Remote troubleshooting, Communication skills, Computer Science, Information Technology,Desktop Administrator, Windows environments, MS Office products, Computer peripherals, Network security practices, Antivirus programs, Problemsolving, Multitasking, Customeroriented

MS Office, ITIL,MS Windows, COTS applications

MS Office, ITIL,MS Windows, COTS applications

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