Contract Logistics Customer Service Specialist

Kuehne+Nagel; Singapore; On-site; SGD 45,000 - 70,000; Full time

Job summary

Kuehne+Nagel is seeking a Contract Logistics Customer Service Specialist in Singapore. The role involves ensuring customer satisfaction in logistics by managing orders, responding to inquiries, and implementing improvements. Join a leading logistics company committed to employee growth and innovation.

Qualifications

• 5-8 years of work experience in the supply chain industry.
• Strong stakeholder management skills.
• Good communication skills.

Responsibilities

• Respond to customer requests, identifying and solving issues.
• Manage orders and communicate with customers regarding status or issues.
• Ensure compliance with customer contractual obligations.

Skills

Stakeholder Management

Communication

IT Tools Proficiency

Job description

Contract Logistics Customer Service Specialist

• You will be part of our Contract Logistics team, adding your expertise and skills to the delivery of Customer Excellence.

Your Role

Your primary objective will be to provide an outstanding level of service by managing customer needs, completing all required tasks effectively and efficiently, and ensuring that all supply chain processes are seamless.

Your Responsibilities

• Respond to customer requests in a timely manner, identifying and solving issues, complaints, or disputes professionally.
• Manage and process received orders in the system, coordinating with the warehouse operations team for completion.
• Communicate with customers regarding order status or issues.
• Prepare and sort documents such as cycle count reports and invoices, interpreting data for system entry.
• Coordinate with customers to submit billing as per agreed timeframes, monitor discrepancies, and escalate as necessary.
• Identify and implement solutions for continuous improvement within the customer portfolio (e.g., data quality, turnaround times, customer satisfaction).
• Ensure compliance with all customer contractual obligations.

Your Skills and Experiences

• 5-8 years of work experience in the supply chain industry.
• Strong stakeholder management skills, including managing relationships with customers, logistics suppliers, and internal teams.
• Good communication skills.
• Proficiency in IT tools.

Reasons to Join

At Kuehne + Nagel, we believe that genuine, lasting success is achieved by valuing our employees as much as our customers. We offer opportunities for growth, innovation, and expertise development in a leading logistics company with a strong market presence in sea, air, contract, and road logistics, focusing on high value-added segments like IT-based solutions.

About Kuehne+Nagel

With over 79,000 employees across 1,300 locations in over 100 countries, Kuehne+Nagel is one of the world's leading logistics companies. We are committed to equal opportunity and diversity, and we look forward to your application.

Contact: Kiran Singhal (hidden_email)

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