Assistant Director of Banquet

THE SINGAPORE RESORT & SPA; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A prestigious resort is seeking a Banquet Manager to oversee daily operations in the banquet department. The ideal candidate will excel in customer service, possess strong leadership qualities, and ensure financial and administrative compliance. This role demands a proactive approach to managing events and guest experiences, while upholding the luxury standards of the brand.

Qualifications

• Minimum of 2 years experience in a similar capacity.
• Excellent reading, writing, and oral proficiency in English.
• Proficient in MS Excel, Word, and PowerPoint.

Responsibilities

• Manage day-to-day operations of the banquet department.
• Lead the team to achieve daily goals and enhance customer satisfaction.
• Monitor financial and administrative responsibilities, ensuring compliance with food safety.

Skills

Leadership

Customer Service

Organizational Skills

Tools

MS Excel

MS Word

MS PowerPoint

Job description

JOB RESPONSIBILITIES

· To manage day-to-day operations and responsibility on the banquet department operationally and administratively.

· Demonstrates knowledge by leading the team to accomplish daily goals.

· Drives customer satisfaction and capitalizes on revenue during the event phase of a function.

· Monitors and controls financial and administrative responsibilities to meet or exceed department goals.

· Working closely with Catering and Event Management teams for business opportunities (upselling) and operation executions.

· Work closely with the culinary team to maintain food quality and ensure its timeliness and accuracy of delivery and setup for all events are achieved

· Implement, monitor and maintain control measures, which have impact on food costs, beverage costs, labour costs and operating supply costs for the premise and to be in line of budget.

· Ensure hygiene and food safety compliance in the resort and related areas

· Maintain service and function room setup to required standards of the resort.

· Applies knowledge of all laws, rules and regulations, as they relate to an event.

· Manage the banquet beverage perpetual inventory.

· Ensures accurate guest billing for banquet events.

· Ensures coordination and execution throughout the event.

· Attends weekly F&B briefing, weekly BEO, pre-conference meetings to ensure specifications of the group event are well executed.

· Ensures function space and corresponding front of the house areas are cleaned and well-maintained.

· Ensures furniture and equipment are well-maintained and inventory levels are kept in accordance to business needs.

· Leads shifts and actively participates in the servicing of events.

· Leads discussions to review scheduled events and proactively avoid service challenges and shortfalls.

· Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.

· To make sure grooming and uniform standard are strictly enforced – to all FTE and Casual Labour.

· Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.

· Provide immediate attention to guest complaints and provide appropriate service recovery. To follow up and to establish correct procedures to prevent future recurrence.

· Empowers heartists to provide excellent customer service and strives to improve service performance.

· Observes service behaviors of heartists and provides feedback to individuals and/or managers.

· Interviews and hires heartists with the appropriate skills to meet the business needs of the operation.

· Ensures property policies are administered fairly and consistently.

· Monitors and manages the payroll function.

· Ensures heartists are treated fairly and equitably.

· Effectively schedules to business demands and for tracking of heartists’ time and attendance.

· Celebrates successes and publicly recognizes the contributions of team members.

· Recruit, develop and retain Banquet team who are competent and confident to exceed guest expectations and create successful business.

· Sets goals and delegates tasks to improve departmental performance.

· Follow property control audit standards and cash handling procedures (e.g., blind drops).

· Complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank.

· Provide necessary training and guidance to banquet team and to ensure that the highest possible standards and quality of products and services offering in the resort

· Any other duties as assigned from time to time.

JOB REQUIREMENTS

• Minimum of 2 years of experience in a similar capacity with proven track records
• Excellent reading, writing and oral proficiency in English language
• Proficient in MS Excel, Word, & PowerPoint

To be successful in this sought after role, you will demonstrate the ability to excel within a luxury brand.

You will also bring with you a passion for service, excellent organisational skills as well as communication skills, be results orientated with a dedication to exceeding customer expectations.