Customer Service – Front Desk

SUNTOWN PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

Suntown Pte. Ltd. seeks a Front Desk Customer Service Officer for its new tuition centre at Eastpoint Mall, Singapore. The role involves creating a welcoming atmosphere, managing customer enquiries, and facilitating student registrations, making it vital for the centre's growth. Join a dedicated team and enjoy benefits such as health insurance, career growth opportunities, and employee discounts while contributing to the future of education in Singapore.

Benefits

Health insurance

Parental leave & support

Employee course discounts

Career growth opportunities

Qualifications

• Proficient in English and Chinese.
• Prior experience in education, hospitality, or customer-facing roles preferred.
• Emotionally mature and highly service-oriented.

Responsibilities

• Greet walk-in customers and handle enquiries via phone, WhatsApp, email, and in person.
• Assist in converting walk-ins into student sign-ups.
• Manage student registrations and attendance.

Skills

Communication

Interpersonal Skills

Persuasion

Education

Diploma or equivalent qualification

Tools

CRM systems

Job description

We’re Hiring: Front Desk Customer Service Officer

Location: Eastpoint Mall, Singapore

Company: Suntown Pte. Ltd.

Job Type: Full-time | Rotational Shifts

Salary: $2,800 – $3,800 per month

Eligibility: This position is open to Singapore Citizens or Permanent Residents, as we aim to strengthen our local team in this early launch phase.

Working Hours (Rotational Basis):

Morning Shift:

Monday to Friday: 10:00 AM – 6:00 PM

Weekends: 8:30 AM – 5:30 PM

Evening Shift:

Monday to Friday: 2:00 PM – 10:00 PM

Weekends: 1:00 PM – 10:00 PM

Purpose of the Role

We are looking for a passionate and professional Front Desk Customer Service Officer to support the day-to-day operations of our new tuition centre at Eastpoint Mall.

As the first point of contact for parents and students, you will play a vital role in creating a welcoming experience, responding promptly to enquiries (including email), and supporting our centre’s growth by actively contributing to student sign-ups.

Key Responsibilities

- Greet walk-in customers and handle enquiries via phone, WhatsApp, email, and in person

- Provide accurate information about courses, schedules, and promotions

- Assist in converting walk-ins and leads into student sign-ups

- Manage student registrations, trial lesson bookings, attendance, and payments

- Handle administrative duties and ensure accurate record-keeping

- Liaise with other departments to ensure smooth operations and excellent service delivery

- Take ownership of customer feedback and resolve issues professionally and efficiently

- Proactively support outreach efforts and contribute ideas to improve enrolment

- Perform any additional duties as assigned by management

Ideal Candidate Profile

- Diploma or equivalent qualification in any field

- Proficient in both English and Chinese (to liaise with Mandarin-speaking parents)

- Prior experience in education, hospitality, or customer-facing roles preferred

- Familiarity with CRM systems is a plus

- Excellent interpersonal, communication, and persuasion skills

- Emotionally mature, highly service-oriented, and results-driven

- Able to multitask and work efficiently in a fast-paced environment

Employee Benefits:

Health insurance

Parental leave & support

Employee course discounts

Career growth opportunities within a growing education brand

Why Join Suntown?

At Suntown, we don’t just teach—we inspire. Be part of a growing team that's shaping the future of education in Singapore. Our first flagship outlet marks the beginning of a long-term mission, and we’re looking for customer-centric individuals to grow with us.