iScala Technical Support Lead

Johnson Controls; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A leading company in the ERP sector seeks an iScala Technical Support Lead in Singapore. The ideal candidate, possessing extensive experience in technical support and deep knowledge of iScala, will lead a team responsible for resolving customer inquiries and enhancing user experience. You will develop support processes, provide training to team members, and ensure the highest level of customer satisfaction.

Qualifications

• 10-12 years of experience in technical support with at least 5 years in a lead role.
• Strong knowledge of iScala ERP systems.
• Exceptional communication and interpersonal skills.

Responsibilities

• Lead and mentor a team of technical support specialists.
• Analyze and troubleshoot customer issues related to iScala ERP.
• Ensure customer satisfaction through effective communication.

Skills

Analytical Skills

Communication Skills

Problem-solving Skills

Customer Support

Technical Support

Education

Bachelor's degree in computer science, Information Technology, or related field

Tools

iScala ERP

SQL

Job description

Job Title: iScala Technical Support LeadExperience: 10-12 yearsJob DescriptionWe are seeking a highly skilled and experienced iScala Technical Support Lead to join our team. The ideal candidate will have a strong background in technical support and a deep understanding of iScala ERP systems. You will be responsible for leading the technical support team, managing customer inquiries, and ensuring timely resolution of issues.Key Responsibilities Lead and mentor a team of technical support specialists. Serve as the primary point of contact for escalated iScala support issues. Analyze and troubleshoot customer issues related to iScala ERP. Collaborate with cross-functional teams to improve product functionality and user experience. Develop and implement support processes and best practices. Provide training and knowledge transfer to team members and customers. Ensure customer satisfaction through effective communication and problem resolution. Stay up to date with iScala updates and enhancements.Qualifications Bachelor's degree in computer science, Information Technology, or related field. 10-12 years of experience in technical support, with at least 5 years in a lead or supervisory role. Strong knowledge of iScala ERP system and related technologies. Excellent problem-solving and analytical skills. Exceptional communication and interpersonal skills. Ability to work effectively in a fast-paced environment. Experience in managing customer relationships and expectations.Preferred Skills Experience with ITIL framework. Knowledge of scripting or programming languages. Familiarity with database management and SQL.If you are a passionate and dedicated technical support leader with a strong background in iScala, we encourage you to apply. Join us in providing exceptional support and solutions to our customers!,

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