Customer Service Receptionist

S.F. Express (Singapore) Pte Ltd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading logistics company is seeking a customer service representative. In this role, you will be responsible for greeting visitors, managing inventory, and ensuring excellent customer relations. Ideal candidates should possess strong communication and organizational skills, with a commitment to providing top-tier service.

Qualifications

• Experience in service/retail is preferred; fresh graduates welcome.
• Excellent verbal and written communication skills.
• Strong time-management abilities and comfortable multitasking.

Responsibilities

• Greet customers and support them with inquiries about delivery statuses.
• Conduct daily verification of inventory and update logs.
• Coordinate receipt and proper handling of incoming packages.

Skills

Communication Skills

Customer Service Skills

Organizational Skills

Problem-Solving Abilities

Tools

Microsoft Office Suite

Job description

Key Responsibilities:

Customer Service at Reception

Greet and support customers, delivery staff, and vendors with a courteous and professional attitude.

Ensure the reception area remains clean, organized, and welcoming for all visitors.

Address customer inquiries regarding delivery status, scheduling, and services offered.

Inventory Control

Conduct daily verification of on-site items against the previous day's inventory.

Ensure all items are in their designated locations.

Accurately update and complete the inventory log for the respective shift.

Material Requisition and Replenishment

Assess daily replenishment needs from inventory checks and email request for approval.

Verify the delivery of materials requested and track their arrival.

Customer Relations

Coordinate the receipt and proper handling of incoming packages. Ensure packages are logged, securely stored, and promptly delivered to customers.

Inspect packages for damage upon receipt, ensuring that all items meet the required standards before processing for delivery.

Marketing Initiative

Use persuasive communication to encourage potential customer to engage the services and highlight the benefits they will receive.

Develop marketing campaigns designed to drive sales and enhance brand visibility.

Requirements

Experience: Service/Retail experienced. Fresh grad are welcome to apply too.

Communication Skills: Excellent verbal and written communication skills with a polite, professional phone and email manner.

Customer Service Skills: Friendly, approachable, and dedicated to providing a high level of service.

Organizational Skills: Strong time-management skills with the ability to multitask in a fast-paced environment.

Computer Proficiency: Comfortable with Microsoft Office Suite (Word, Excel, Outlook) and experience with phone and scheduling systems.

Problem-Solving Abilities: Able to handle customer complaints or issues in a calm, solutions-focused manner.