Service Advisor

FLINTEX CONSULTING PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading automotive service provider seeks a Customer Service Specialist to enhance customer satisfaction through effective communication and service coordination. You will document customer concerns, provide maintenance advice, and manage service workflows to ensure timely repairs. The role calls for strong organizational skills and a commitment to delivering high levels of customer service.

Qualifications

• Experience in a dealership setting is an advantage.
• Knowledge of automotive repair and maintenance required.
• Class 3 driving license is a plus but not compulsory.

Responsibilities

• Listen to customer concerns and document issues with their vehicles.
• Schedule service appointments and manage service workflow.
• Prepare accurate cost estimates and maintain service records.

Skills

Attention to detail

Customer service

Organizational skills

Multitasking

Education

Experience in a dealership setting

Knowledge of automotive repair and maintenance

Job description

Responsibilities:

Customer Service

• Listen to and document customer concerns and issues with their vehicle.

• Provide clear and concise explanations of recommended services and repairs.

• Offer advice on vehicle maintenance and warranties.

Service Consultation and coordination

• Schedule service appointments and manage the service workflow.

• Coordinate with technicians to ensure timely and accurate diagnostics and repairs.

• Keep customers informed of the status of their vehicle throughout the service process.

• Review the service and repairs completed with the customer, ensuring satisfaction.

Administration

• Prepare and present accurate cost estimates for labor, parts, and additional services.

• Process service orders, invoices, and payments.

• Maintain detailed records of services performed and parts used.

Qualifications:

• Experience in a Dealership setting will be an advantage

• Attention to detail and a commitment to delivering high level of customer service

• Knowledge of automotive repair and maintenance

• Strong organizational and multitasking abilities

• Possess class 3 driving license would be a plus but not compulsory

Working hours:

5.5 days

Mon to Fri 8.30am - 5.30pm

Sat 8.30am - 12.30pm