Customer Service jobs in Germany

Job Description

Workplace Ambassador

Work Dynamics - Integrated Facilities Management

The Workplace Ambassador – Front of House plays a pivotal role in providing authentic service experiences that bonds the relationship between JLL, our client and their guest.

As the first point of contact at Reception they are specialized in welcoming C-Suite employees at the executive floor and their guest / clients with genuine hospitality and thoughtful services. GRA’s maintain smooth operations by providing state of the art service support and execution of duties to the highest standards.

What this job involves –

Site Operations

• Conduct thorough physical checks of Front-of-House (FOH) spaces including the Working Café, meeting rooms and phone booths to ensure the space is well-maintained, cleaned and ready for the business day
• Maintain digital notice boards in FOH areas
• Provide exceptional customer service, addressing inquiries and resolving issues, and ensuring a positive experience for all
• Manage end-to-end communications for requests and feedback
• Assist with meeting room bookings and optimization
• Assist & educate users to achieve optimization and efficiency for meeting room bookings.
• Support special events, including F&B management for C-Suite and VVIPs
• Perform additional tasks as assigned by the Community Lead

Customer Services

• Foster a sense of community and workplace happiness
• Create a welcoming environment for all guests and customers
• Host VVIPs and guests, ensuring the highest level of hospitality
• Anticipate client needs to create memorable experiences

Concierge Services

• Act as the bridge to concierge services with local expertise and insider knowledge.
• Manage transportations request from visitors and employees.

Visitor Management

• Provide seamless visitor registration services
• Create welcome packs for VVIP guests
• Coordinate F&B for meetings and conferences
• Ensure compliance with Visitor Management Systems (VMS)
• Enhance facility safety and security
• Execute emergency response plans when necessary

Mail Management

• Receive and process incoming mail and parcels
• Notify recipients of arrivals and manage secure storage
• Coordinate gift/giveaway distributions
• Arrange courier services and manage outgoing parcels
• Track and report on mail and parcel status

Event Management

• Organize and manage all aspects of events
• Coordinate with clients, team members, and vendors
• Manage event registration and check-in processes
• Ensure proper post-event procedures and space restoration
• Providing outstanding customer service and organize memorable events that exceeds client expectations

Experience

• 2-years’ experience in Hospitality and/or Tourism sector or related professional area (Preferably experience in airlines and hotel industry)
• Managed high profile management team (e.g., C-suite & VVIPS)
• Prior experience to manage meeting room services is an advantage
• Diploma from an accredited institute

Task Skills

• Proficiency with Microsoft Word, Excel and PowerPoint.
• Good command of verbal and written English
• Proactive mindset and ability to manage C-suite and VVIP personnel’s

Personal Skills

• Ability to meet tight schedules and deliver high quality of work
• High level of communication and interpersonal skills
• Good Grooming throughout the day to ensure professionalism