Customer Service jobs in Singapore

Job Summary:

The Tim Hortons Shift Leader plays a vital leadership role in supporting daily store operations. You will lead by example, guide team members during shifts, ensure exceptional guest experiences, and maintain high standards of food quality, cleanliness, and efficiency. The Shift Leader helps build a strong team culture and acts as the main point of contact in the absence of Store manager.

Key Responsibilities:

• Supervise and support team members during shifts to ensure smooth operations
• Deliver outstanding customer service and handle guest concerns professionally
• Delegate tasks and ensure timely completion of duties including prep, service, and cleaning
• Open and/or close the store following operational checklists and cash procedures
• Train, coach, and motivate team members to achieve performance goals
• Ensure food safety, cleanliness, and store presentation meet Tim Hortons standards
• Maintain inventory and assist with ordering supplies as needed
• Communicate effectively with management about staffing, operational needs, and feedback

Operation Requirements:

• At least 3 years’ experience in the service industry with at least 1 year experience in a supervisory role
• Passion for F&B industry with proven experience in delivering excellent customer experiences
• Strong leadership, decision-making, and communication skills
• Ability to lead a team and resolve conflicts positively and efficiently
• Dependable, organized, and able to multitask under pressure
• Must be able to work a flexible schedule and fill in when required
• Willingness to work flexible hours, including early mornings, evenings, weekends, and holidays
• Excellent communication and interpersonal skills
• Strong attention to detail and a commitment to quality
• Reliable, punctual, and a positive team player
• 05-day work week (shift)

Physical Requirements:

• Ability to stand for long periods
• Ability to lift to 25 lbs
• Comfortable working in a busy, fast-paced environment

Perks and Benefits:

• Health and medical coverage
• Employee meals and discounts
• Leadership training and growth opportunities