Customer Service jobs in Singapore
Customer Service Exe. ( AWS / CPF / Staff Benefits )
Target Recruitment Pte Ltd
Customer Service Exe. / Jurong HQ
Target Recruitment Pte Ltd
Luxury Concierge Team Lead
Mandarin Oriental Hotel Group Limited
Customer Service Executive (NSREC) at Hillview Link, Up to $3200 (office hours)
SUCCESS HUMAN RESOURCE CENTRE PTE. LTD.
Customer Service Executive (Sales Support) #79352
ANRADUS PTE. LTD.
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ASUS GLOBAL PTE. LTD.
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SUCCESS HUMAN RESOURCE CENTRE PTE. LTD.
Customer Service (Language School) [Including weekend]
WECRUIT PTE. LTD.
Class 3 Delivery Driver (Vehicle can be driven home) #75160
ANRADUS PTE. LTD.
Customer Service Executive (Logistics / Central / 5 Days)
WECRUIT PTE. LTD.
Client Services Executive (Group Policy Admin/Employee Benefits)
ALLIANCE HEALTHCARE GROUP LIMITED
Retail Associate - Learn, Sell & Shine in Store
GMG SPORTS PTE. LTD.
Customer Service Officer (Contact Centre)
AGAPE PLUS PTE. LTD.
Front Office/ Customer Service Officer #79074
ANRADUS PTE. LTD.
Temp Admin / Customer Service II $13.60 per hour II Office Hours
APBA TG HUMAN RESOURCE PTE. LTD.
Customer Service Exe. ( AWS / CPF / Staff Benefits )
Job summary
A recruitment company in Singapore seeks a Customer Service Executive to assist in customer inquiries and support functions. Responsibilities include handling feedback, managing tenant relationships, and maintaining customer data in ERP systems. The ideal candidate should possess good communication skills and an A-Level qualification, with the ability to converse in Mandarin. Competitive salary between $2500 and $3000 is offered.
Responsibilities
- Assist the Manager in implementing Customer Service Tasks.
- Attend to customer enquiries, feedback, and complaints.
- Analyze customer requests and ensure follow-up actions.
- Monitor and report on customer surveys.
- Organize company functions and community activities.
- Prepare and maintain Security Services Agreement.
- Manage customers’ requests for rate reduction.
- Handle customer termination notices and account issues.
- Manage tenants of multi-tenanted buildings.
- Develop and maintain customer data in ERP systems.
- Maintain the company's website and digital marketing.
Skills
Education
Customer Service Exec. ( AWS / CPF / Staff Benefits )
- Location: Jurong
- Salary: $ 2500 - 3000
- Work Week: 5
- Minimum Qualification: A-Level
- Experience: Muti-Tasks Worker
- To assist the Manager in the implementation of Customer Service Tasks and Duties:
- Receive and attend to customer’s enquiry, feedback and complaints.
- Analyze customer’s request, complaints, channel to relevant staff for follow-up action, and ensure all cases are attended to promptly.
- Monitor and report on customer surveys and feedback.
- Organization of the company’s functions and community activities, general office correspondence and responding to customer’s requests.
- Preparation, explanation, negotiation, monitoring and maintenance of Security Services Agreement.
- Attend to and manage customers’ requests for rate reduction.
- Attend to and manage customers’ termination notices, salvage of accounts and handling all issues including dismantling, compensation, etc.
- Managing tenants of multi-tenanted buildings including incoming and outgoing tenants, promotion of our service to the tenants.
- Development and maintenance of customers’ data for implementation of feasible customer service programs in the ERP systems.
- Maintenance and monitoring of the Company's website, digital marketing platform to existing subscribers and business associates.
- Follow up attendance to customers’ requests from the website.
- Good communication and telephone technique
- Good interpersonal, writing, analytical & negotiation skills
- Able to handle Mandarin-speaking associates & customers
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.