Customer Service Officer (Contact Centre)

AGAPE PLUS PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A customer service company in Singapore is looking for candidates to manage inbound and outbound calls professionally. You'll provide accurate information, update customer records, and support the team's service goals. Ideal candidates possess strong communication skills, a patient demeanor, and basic computer literacy. Positive attitude and readiness to learn are essential for this role.

Qualifications

• Good spoken English; knowledge of additional languages is an advantage.
• Strong communication and listening skills.
• Patient, empathetic, and able to handle different types of callers.
• Basic computer literacy (MS Office, data entry).
• Positive attitude and willingness to learn on the job.

Responsibilities

• Answer incoming calls and make outbound calls in a professional manner.
• Provide accurate information and escalate queries when necessary.
• Update customer information and maintain proper records.
• Support the team in meeting service and satisfaction goals.
• Assist with simple administrative tasks where required.

Skills

Good spoken English

Strong communication skills

Listening skills

Patient and empathetic

Positive attitude

Job description

Responsibilities

• Answer incoming calls and make outbound calls in a professional manner.
• Provide accurate information and escalate queries when necessary.
• Update customer information and maintain proper records.
• Support the team in meeting service and satisfaction goals.
• Assist with simple administrative tasks where required.

Qualifications

• Good spoken English; knowledge of additional languages is an advantage.
• Strong communication and listening skills.
• Patient, empathetic, and able to handle different types of callers.
• Basic computer literacy (MS Office, data entry).
• Positive attitude and willingness to learn on the job.