Customer Service Officer

FRESVER REBIRTH PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Part time

Job summary

A local beauty spa company in Singapore is seeking a responsible individual to manage customer follow-ups and general administrative tasks. Candidates should have at least 2 years of experience in a beauty spa environment and possess strong communication skills. The role requires flexibility to work retail hours, including weekends and public holidays. Part-time positions are available at a competitive rate of $15–$18 per hour.

Qualifications

• At least 2 years’ experience in beauty spa environment and services.
• Willing to work retail hours including weekends and public holidays.

Responsibilities

• Report directly to Branch Manager.
• Follow up on customer requests and appointments promptly.
• Make cold calls and follow leads provided by the company.
• Ensure cleanliness standards at the reception area.
• Assist in general administrative duties.

Skills

Strong verbal and written communication skills

Ability to work in a fast-paced environment

Multi-tasking

Job description

Job Descriptions

• Report directly to Branch Manager
• Follow up on customer request, appointment, enquires, call, complaints and confirmation promptly
• To make cold call and any new leads call provided by the company
• Re-confirm customer’s appointment a day before their treatment
• To follow-up service call to customer after treatment (three days)
• Responsible to deliver and provide Quality Services
• Daily data entry for customers, staff and print report for compilation
• To ensure the cleanliness standards at reception area
• Issuing of invoices and service rendering
• Generation of daily reports
• Assist in general administrative duties
• Preparing and issue of relevant documents, printing and filing as well as inventory control
• Perform any other ad-hoc duties and other matters as assigned by the Company

Job Requirements

• At least 2 years’ experience in beauty spa environment and services
• Strong verbal and written communication skills
• Ability to work in a fast-paced environment with minimum supervision and is able to multi-task
• Willing to work retail hours (including weekends and public holidays)

Part-Time positions are available at $15/hour - $18/hour