Permanant Customer Service Officer at Orchard, Up to $2800 + Incentives (for upselling packages[...]

SUCCESS HUMAN RESOURCE CENTRE PTE. LTD.; Singapore; Hybrid; SGD 60,000 - 80,000; Full time

Job summary

A prestigious aesthetics and wellness clinic in Singapore is seeking a Customer Service Officer to deliver exceptional client experiences. The ideal candidate has a passion for beauty and at least 2 years of customer service experience in the luxury sector. Responsibilities include welcoming guests, offering tailored recommendations, and maintaining a luxurious environment. The role offers a salary of up to $2800 plus incentives.

Qualifications

• At least 2 years’ experience in beauty, wellness, luxury retail, or hospitality.
• A polished communicator and attentive to detail.

Responsibilities

• Welcome guests and create a memorable first impression.
• Offer personalised recommendations.
• Manage enquiries and convert interest into appointments.
• Maintain a luxury reception environment.
• Foster long-term client relationships.

Skills

Customer service experience

Sales instincts

Communication skills

Tech-savvy

Education

Minimum GCE 'N' Level or equivalent

Job description

Overview

Customer Service Officer – Luxury Aesthetics & Wellness

Step into a world where beauty, innovation, and exceptional service meet. We are representing a prestigious aesthetics and wellness clinic renowned for its cutting-edge treatments, personalised care, and award-winning results. This is your opportunity to be part of a refined, customer-focused team dedicated to helping clients look and feel their absolute best.

Responsibilities

• Welcome guests with poise and create a memorable first impression
• Offer personalised recommendations to suit each client’s goals and lifestyle
• Confidently present premium treatments, products, and exclusive packages
• Manage enquiries across multiple channels and convert interest into appointments
• Maintain an immaculate reception and retail environment in line with luxury standards
• Support smooth daily operations and uphold exceptional service protocols
• Foster long-term relationships through follow-up and loyalty-building initiatives

Salary

• Up to $2800 + Incentives (for upselling packages) + VB + Comms

Working hours

• 44 hours work week (timing can be flexible i.e. come 1 hour earlier, leave 1 hour earlier; if not it’s typically 10am-7pm, includes alternate half or full Sat depending on hours worked during weekday)

Location

• Orchard

Requirements

• Minimum GCE ‘N’ Level or equivalent
• At least 2 years’ customer service experience in beauty, wellness, luxury retail, or hospitality
• A polished communicator with strong sales instincts
• Professional, discreet, and attentive to detail
• Tech- and social media-savvy (TikTok, Xiaohongshu, Meta) is an advantage
• Passion for beauty, aesthetics, and creating exceptional client experiences

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

[e-mail] (Registration No. R2197670)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Human Resource Centre Pte Ltd (EA License Number: 97C4832)

160 Robinson Road, #13-07/08/09 SBF Center, Singapore 068914
T: 6337 3183 | W: www.successhrc.com.sg