Customer Service Officer #73805

ANRADUS PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading manufacturing company in Singapore is seeking a Customer Service Officer to provide excellent support. Responsibilities include managing customer inquiries, scheduling services, and maintaining service records. Candidates should have a minimum NITEC and 1-2 years of relevant experience. The role offers a salary package of up to $3,300 plus bonuses, in a permanent position.

Qualifications

• 1-2 years of experience in customer service or a call centre.

Responsibilities

• Provide excellent customer support for calls and walk-ins.
• Schedule daily services and repairs for technicians.
• Collect service fees, track unpaid bills, and follow up on payments.
• Update service records with customer service systems.
• Monitor parts and products under QCR.

Skills

Interpersonal skills

Communication skills

Education

Minimum NITEC or equivalent

Job description

Overview

Industry/ Organization Type: Manufacturing (Home Appliances); Position Title: Customer Service Officer (Call Centre); Working Location: Ubi; Working Hours: 5 days (Mon – Fri, 830am – 530pm); Salary Package: Basic salary up to $3,300 + Variable Bonus; Duration: Permanent Role

Key Responsibilities

• Provide excellent customer support for calls and walk-ins, promoting products and spare parts.
• Schedule daily services and repairs for technicians.
• Collect service fees, track unpaid bills, and follow up on payments.
• Update service records with customer service systems and prepare Quality Claims Reports (QCR).
• Monitor parts and products under QCR until the replacement part arrives.
• Follow up with Quality Assurance (QA) on any service-related quality issues.
• Organize Customer Service Department files and records.
• Maintain showroom neatness and a cozy atmosphere.
• Advise customers on product ranges, service fees, and promotions.
• Maintain high service standards and achieve set Key Performance Indicators (KPIs).

Qualifications

• Minimum NITEC in any field or equivalent.
• 1-2 years of experience in customer service or a call centre.
• Good interpersonal and communication skills.

How to Apply

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to [e-mail]. Please indicate #73805 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it is likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Rachael Lee | EA Reg No.: R2093131