Customer Service Exe. ( AWS / CPF / Staff Benefits )

Target Recruitment Pte Ltd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A recruitment company in Singapore seeks a Customer Service Executive to assist in customer inquiries and support functions. Responsibilities include handling feedback, managing tenant relationships, and maintaining customer data in ERP systems. The ideal candidate should possess good communication skills and an A-Level qualification, with the ability to converse in Mandarin. Competitive salary between $2500 and $3000 is offered.

Responsibilities

• Assist the Manager in implementing Customer Service Tasks.
• Attend to customer enquiries, feedback, and complaints.
• Analyze customer requests and ensure follow-up actions.
• Monitor and report on customer surveys.
• Organize company functions and community activities.
• Prepare and maintain Security Services Agreement.
• Manage customers’ requests for rate reduction.
• Handle customer termination notices and account issues.
• Manage tenants of multi-tenanted buildings.
• Develop and maintain customer data in ERP systems.
• Maintain the company's website and digital marketing.

Skills

Good communication and telephone technique

Good interpersonal skills

Writing skills

Analytical skills

Negotiation skills

Ability to handle Mandarin-speaking associates

Education

A-Level

Job description

Overview

Customer Service Exec. ( AWS / CPF / Staff Benefits )

Details

• Location: Jurong
• Salary: $ 2500 - 3000
• Work Week: 5
• Minimum Qualification: A-Level
• Experience: Muti-Tasks Worker

Responsibilities

• To assist the Manager in the implementation of Customer Service Tasks and Duties:
• Receive and attend to customer’s enquiry, feedback and complaints.
• Analyze customer’s request, complaints, channel to relevant staff for follow-up action, and ensure all cases are attended to promptly.
• Monitor and report on customer surveys and feedback.
• Organization of the company’s functions and community activities, general office correspondence and responding to customer’s requests.
• Preparation, explanation, negotiation, monitoring and maintenance of Security Services Agreement.
• Attend to and manage customers’ requests for rate reduction.
• Attend to and manage customers’ termination notices, salvage of accounts and handling all issues including dismantling, compensation, etc.
• Managing tenants of multi-tenanted buildings including incoming and outgoing tenants, promotion of our service to the tenants.
• Development and maintenance of customers’ data for implementation of feasible customer service programs in the ERP systems.
• Maintenance and monitoring of the Company's website, digital marketing platform to existing subscribers and business associates.
• Follow up attendance to customers’ requests from the website.

Qualifications / Skills

• Good communication and telephone technique
• Good interpersonal, writing, analytical & negotiation skills
• Able to handle Mandarin-speaking associates & customers