Customer Service jobs in Singapore

The role requires Mandarin proficiency for communications with China-based clients.

Work Location: Changi Business Park
Working Hours: 8:30am-6pm Mon-Fri

• Receptionists must be smartly attired to project Client’s Corporate image.
• Answer switchboard within 3 rings to all incoming telephone calls and ensure that all messages are directed to the right recipients.
• Perform reception service in an efficient, professional and courteous manner.
• Greet, receive, inform and guide on-site visitors arriving at the main reception desk.
• Welcome trainers and give them folders and meeting room keys. Issue trainer passes on confirmation of their identities. Give WiFi codes.
• Maintain a visitors/participants log to sign in and sign-out.
• Arrange the host to receive their visitors.
• Issue visitor passes on confirmation of their identities.
• Provide administrative support such as photocopying, faxing, providing wifi codes, etc. to all visitors, guests, participants and trainers.
• Manage relevant records and ensure compliance with security procedures, and be responsible for issuing ID badges, tracking them, and ensuring their return.
• Contribute to achieving strong customer relationships by focusing on responsiveness and communications as well as on meeting and exceeding customer expectations.
• Mailroom Service – Receive mail from Singapore Post, courier services which will then need to be sorted for the occupants.
• Ensure the cleanliness and upkeep of the area/lounge to reflect the Client’s Corporate image; if necessary, call the cleaning services.
• Handle Help Desk on all user requests.
• Play a key support role in the delivery of client projects, including client liaison, contact with internal resource departments and external suppliers, and administrative work.
• Support Client’s Event Management team with meeting room reservation and arrangements. Perform daily equipment checks in conjunction with meeting room support.