Client Success & Operations Coordinator

AIM RECRUIT CONSULTANCY PTE. LIMITED; Singapore; On-site; SGD 42,000 - 56,000; Full time

Job summary

A recruitment consultancy in Singapore is seeking a dedicated individual for a role focused on order management and customer service. Responsibilities include coordinating client business requirements, addressing inquiries, and providing reports. The ideal candidate will hold a diploma and have at least two years of experience in order management within supply chain or logistics. They should possess strong communication skills for liaising with international clients across different time zones.

Qualifications

• Minimum 2 years of experience in order management or customer service.
• Experience in supply chain, logistics, and manufacturing preferred.
• Ability to liaise with regions in different time zones.

Responsibilities

• Coordinate client’s business requirements and ensure service levels.
• Attend to client inquiries regarding orders and shipping.
• Advise clients on delivery schedules and inventory availability.
• Follow up to resolve all client issues and problems.
• Work with teams to meet clients' operational requirements.
• Initiate continuous process improvements.
• Provide business reports to management and clients.
• Participate in demand planning with clients as required.

Skills

Order management

Customer service

Supply chain experience

Logistics

Education

Diploma in any discipline

Job description

A recruitment consultancy in Singapore is seeking a dedicated individual for a role focused on order management and customer service. Responsibilities include coordinating client business requirements, addressing inquiries, and providing reports. The ideal candidate will hold a diploma and have at least two years of experience in order management within supply chain or logistics. They should possess strong communication skills for liaising with international clients across different time zones.