IT Service Lead & Analyst: SLA-Driven Support

STARHUB LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading technology service provider in Singapore seeks a dedicated onsite Lead to manage service delivery operations. The role involves monitoring team performance, ensuring compliance with service standards, and delivering effective solutions to IT challenges. Candidates must have a Bachelor's degree in IT or related fields and experience in IT outsourcing, with a strong focus on customer satisfaction and service improvement initiatives.

Qualifications

• Bachelor's degree in relevant disciplines required.
• Proven track record in IT outsourcing preferred.
• Experience in IT Services Management expected.

Responsibilities

• Lead onsite reporting to Service Delivery Manager.
• Monitor tasks to meet standards and customer SLA.
• Provide solutions to complex IT issues.

Skills

Strong technical knowledge in IT technologies

Strong analytical and problem-solving skills

Effective interpersonal skills

Customer service focus

Education

Bachelor’s degree in information technology/information system/computer science

Job description

A leading technology service provider in Singapore seeks a dedicated onsite Lead to manage service delivery operations. The role involves monitoring team performance, ensuring compliance with service standards, and delivering effective solutions to IT challenges. Candidates must have a Bachelor's degree in IT or related fields and experience in IT outsourcing, with a strong focus on customer satisfaction and service improvement initiatives.