Customer Care Manager jobs in Singapore

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Account Executive - Healthcare page is loaded

Apply remote type Flex locations Singapore time type Full Time posted on Posted 30+ Days Ago job requisition id JR-0097360

Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

At Workday, we value our candidates’ privacy and data security. Workday will never ask candidates to apply to jobs through websites that are not Workday Careers.

Please be aware of sites that may ask for you to input your data in connection with a job posting that appears to be from Workday but is not.

In addition, Workday will never ask candidates to pay a recruiting fee, or pay for consulting or coaching services, in order to apply for a job at Workday.

About the Team

We are hiring an Account Executive – Healthcare in Singapore to join our ASEAN sales team to build and grow our market presence in the enterprise SaaS space.

This team drives innovation and finds it rewarding to help our customer grow their business using HR and finance transformation. With a net new revenue focus, they are the fuel for Workday’s growth. They are a team of hardworking individuals who play a key role in guiding new customers on a journey that can see them leave the limitations of legacy platforms behind and move forward with a new class of enterprise management cloud.

A strong believer that partnering with our customers to craft relevant solutions that deliver long lasting value is highly necessary and important. Always ensuring that our customers are positively satisfied from day one and beyond

About the Role

The role of an Account Executive - Healthcare with Workday is to expand our relationship with our public healthcare customers in Singapore, by seeking value adding opportunities to adopt other Workday solutions.

Our customers are increasingly becoming aware of the added benefits of transitioning legacy HR and Finance solutions to the cloud. Coupled with a well resourced cross functional customer facing team, you have everything you need to create positive outcomes for your customers and build strong revenue growth for yourself, your team and Workday.

You will place Workday’s products as the enterprise application of choice by understanding the competitive landscape and customers' needs.

Your key focus areas include:

• Drive sales cycle through orchestrating internal teams of pre-sales, value management, bid management, inside sales, marketing, and sales support

• Nurture mutually beneficial relationships with strategic partners

• Maintain accurate and timely customer, pipeline, and forecast data

• Provide support for marketing activities and events

About You

Basic Qualifications
- 8 years of experience in field sales, selling enterprise SaaS/cloud-based ERP, HCM, financial, planning, and analytics solutions or cloud software/applications to C-level executives

- 5 years of experience selling into healthcare industry
- 5 years of experience with building relationships with Large Enterprise customers for add-on or incremental business, consistently meeting or exceeding sales quotas
- 5 years of experience in developing long-term account strategies with existing customers
- 5 years of track record in value selling, driving customer engagement and sales for complex enterprise solutions with long sales cycles by effectively highlighting product value

Other Qualifications
- Experience with managing longer deal cycles beyond 6 months, with large deal sizes
- Understanding of the strategic competitive landscape of the industry by staying up to date with trends and customer needs so you can optimally position our solutions within accounts
- Experience collaborating with internal teams (pre-sales, value, inside sales) to develop and execute account strategies for short- and long-term prospecting and territory management, achieving quota while driving multiple deals simultaneously
- Ability to leverage both business acumen and industry insights to understand market dynamics, interpret business situations, and drive informed strategic decisions
- Adept in account development strategies, including the creation and management of customer accounts, with a focus on driving expansion and revenue growth
- Ability to strategize and execute sales acceleration techniques to shorten sales cycles and optimize sales team performance
- Exhibits deep product knowledge expertise, encompassing the skill to articulate product features, benefits, and use cases effectively
- Excellent communication skill, with the ability to clearly and effectively convey information through diverse channels

Our Approach to Flexible Work

With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!

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With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

At Workday, our employees have always been our number one Core Value. We understand that everyone has unique experiences and perspectives which is why our mission is to create a safe space where all people and ideas are welcomed. Our commitment to value inclusion, belonging, and equity (VIBE) and creating a brighter workday for all is the cornerstone of all we do. Join us!

Workday is a leading provider of enterprise cloud applications for finance and human resources. Founded in 2005, Workday delivers financial management, human capital management, and analytics applications designed for the world's largest companies, educational institutions, and government agencies. Organizations ranging from medium-sized businesses to Fortune 50 enterprises have selected Workday.

Workday is proud to be an equal opportunity workplace. Individuals seeking employment at Workday are considered without regards to age, ancestry, color, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws.

Further, pursuant to applicable local ordinances, Workday will consider for employment qualified applicants with arrest and conviction records.

We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us.

Workday is committed to providing reasonable accommodations for qualified individuals with disabilities, disabled veterans, and others during our application process. If you need assistance or an accommodation due to a disability or for religious reasons, contact us at accommodations@workday.com .

At Workday, we value our candidates’ privacy and data security. Workday will never ask candidates to apply to jobs through websites that are not Workday Careers.

Please be aware of sites that may ask for you to input your data in connection with a job posting that appears to be from Workday but is not.

In addition, Workday will never ask candidates to pay a recruiting fee, or pay for consulting or coaching services, in order to apply for a job at Workday.