Customer Care Manager jobs in Singapore

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Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with passion and creativity, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions. There’s much to learn and many to learn from, with more than 16,000 employees around the world to explore ideas and ambitions with. Every day, your talent, your innovative spirit, and your determination will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.

As a Senior Account Manager, you will play a pivotal role in shaping and executing our organization’s sales strategies. Operating at the intersection of leadership and hands-on sales expertise, you will lead a team to deliver exceptional results and contribute significantly to our growth.

Reporting Structure: You will report to the Country Manager of Malaysia & Singapore.

Job Scope and Responsibilities

• Formulate and execute effective sales strategies to achieve and exceed revenue targets.
• Identify new business opportunities and market trends to stay ahead of the competition.
• Manage, mentor, and inspire a team of sales professionals to achieve individual and collective sales goals.
• Providing guidance and fostering a collaborative and high-performance sales culture within the team.
• Build and maintain strong relationships with key clients, understanding their needs and providing tailored solutions.
• Act as a point of contact for escalated client issues and ensure prompt resolution.
• Provide accurate sales forecasts and regular reports to senior management, highlighting key performance metrics and areas for improvement.
• Utilize data analytics to identify trends and opportunities for sales optimization.
• Conduct market research to stay informed about industry trends, customer needs, and competitor activities.
• Use insights to adapt sales strategies and maintain a competitive edge.
• Work closely with marketing, product development, technical teams and customer support teams to ensure alignment of sales efforts with overall business objectives.
• Collaborate with cross-functional teams to ensure the alignment of sales efforts with overall business objectives.
• Provide valuable input to product development based on customer feedback and market demands.
• Lead negotiations with clients, ensuring favorable terms for both parties.
• Oversee the preparation and management of contracts, ensuring compliance with legal and regulatory requirements.

Preferred Qualifications:

• Proven experience as a successful Sales Manager or in a similar leadership role.
• Demonstrated ability to lead and motivate a sales team to achieve and exceed targets.
• Strong understanding of market dynamics, customer needs, and competitor activities.
• Excellent negotiation and communication skills.
• Results-oriented with a track record of driving revenue growth.
• Minimum 8 years of work experiences as a sales manager
• Academic background: Food Technology graduate, Biology, Chemical Engineer, Nutrition is preferred but not necessary

Minimum Hard and Soft Skills

• Training and coaching skills
• Organizational skills
• Leadership and motivational skills
• Communication Skills
• Empathy
• Problem Solving Skills
• Analytical and critical thinking skills

At Givaudan, you contribute to delightful taste and scent experiences that touch people’s lives.
You work within an inspiring teamwork culture – where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.
Every essence of you enriches our world.
Diversity drives innovation and creates closer connections with our employees, customers and partners.
Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.