Customer Care Manager jobs in Singapore

Our Mission

At Palo Alto Networks everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.

Your Career

Sales Operations Manager role supporting ASEAN Sales as a business partner for the Country Leaders. The candidate will play a crucial role in optimizing and streamlining the sales process to enhance efficiency, empowering the sales team to operate at peak performance and achieve and exceed their sales targets. The Sales Operations Manager will be responsible for a wide range of activities, including sales forecasting, performance analysis, territory management, sales training support, and CRM optimization, all tailored to the unique dynamics of the ASEAN market. This position serves as a business partner to the ASEAN sales leadership, providing the data, tools, and processes necessary for the sales team to succeed and drive operational excellence.

Your Impact

• Implement and manage scalable sales processes and workflows to ensure operational efficiency and consistency.

• Identify and eliminate bottlenecks in the sales funnel, from lead generation to deal closure.

• Collaborate with sales leadership to define and refine sales methodologies and best practices.

• Data Analysis and Reporting:

• Analyze sales data, key performance indicators (KPIs), and market trends to provide actionable insights to the sales team and leadership.

• Create and maintain sales dashboards, reports, and forecasting models to track performance against objectives and plans.

• Technology and Systems Management - Administer and optimize the Customer Relationship Management (CRM) system, ensuring data integrity and effective use by the sales team.

• Provide training and support to the sales team on how to effectively use all sales tools and systems.

• Sales Strategy and Planning - Assist sales leadership with strategic planning, including sales forecasting, territory management, and quota setting.

• Collaborate with finance, planning, and stakeholders to ensure alignment of sales targets with overall business objectives.

• Cross-Functional Collaboration - Act as a liaison between ASEAN sales and other key teams, including marketing and finance, to ensure seamless operations and a unified go-to-market strategy.

• Sales Enablement and Training - Assist in the development and delivery of sales training and onboarding programs for new hires.

• Facilitate and manage ASEAN Sales Rhythm of business - Forecasting, Pipeline Review, Account Strategy Reviews, Opportunity Plan, Sales Play, Quarterly Business Reviews.

• Provide ongoing support and guidance to the sales team on process and tool-related questions.

Your Experience

• 7+ years of experience in Sales Operations, Business Operations, or a related Sales Acceleration role.

• Strong proficiency with CRM systems and advanced experience with reporting and analytics tools.

• Strong analytical and quantitative skills to analyze complex data, with the ability to translate data into actionable insights and strategic recommendations.

• Proficiency in data visualization tools (e.g., Tableau) and advanced Google Sheets skills.

• Self-starter, able to establish own priorities, initiatives, and drive to closure.

• Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse teams.

• Strong understanding of sales processes, methodologies, and sales performance metrics.

• Bachelor's degree in Business, Marketing, Finance, or a related field.

Our Commitment

We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com .

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.