Communication jobs in Singapour
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Senior/Patient Service Associate, Call Centre
Résumé du poste
A healthcare institution in Singapore is looking for a customer service representative to provide quality information services to patients. The role involves handling enquiries and managing outpatient appointments via phone, email, and online platforms. Candidates should have GCE 'N' or 'O' Levels with at least one year of relevant experience. Strong interpersonal and communication skills are essential, and there is a need for flexibility in working hours, including weekends and public holidays.
Qualifications
- At least 1 year of relevant experience in customer service or call center.
- Proficient in Microsoft Office applications.
- Able to commit to rotating shifts, including weekends and public holidays.
Responsabilités
- Provide quality and personalized information service for the hospital.
- Handle general enquiries and manage outpatient appointments through various platforms.
Connaissances
Formation
Outils
You will provide quality and personalized one-stop information service for the Hospital. This includes handling general enquiries and managing outpatient appointments through phone, email, web chat, as well as other online platforms.
- GCE ‘N’ Level / GCE ‘O’ Level with at least 1 year of relevant experience or NITEC in Service Skills preferably
- Experience in call centre, customer service or healthcare industry will be advantageous
- Excellent team player with strong interpersonal and communication skills
- Customer-oriented and highly adaptable in a dynamic and fast-paced environment
- Proficient in Microsoft Office applications
- Able to commit to rotating shifts, including weekends & public holidays
* Le salaire de référence se base sur les salaires cibles des leaders du marché dans leurs secteurs correspondants. Il vise à servir de guide pour aider les membres Premium à évaluer les postes vacants et contribuer aux négociations salariales. Le salaire de référence n’est pas fourni directement par l’entreprise et peut pourrait être beaucoup plus élevé ou plus bas.