puestos de Brand en Singapur

You will support the customer care team to provide professional and efficient service in handling inquiries regarding our brand products, repairs/services, and units from both walk-in and call-in customers.

In this role, you will:

Customer Care Support

• Ensure smooth and effective operations of the front-line counters at all times, maintaining the image and customer confidence in the company and brands.
• Manage issues/problems related to product and service quality.
• Follow up on open/outstanding issues with appropriate problem-solving solutions within the designated timeframe.
• Stand in/relieve at the service counters and perform all necessary administrative duties when required.
• Monitor waiting times in the service centre.

Customer Fulfilment

• Order, pick, pack, and dispatch customer parts and accessories for internal/external orders and repair jobs.
• Order and pick parts and accessories for customer repairs.
• Check incoming shipments and update the system accordingly.
• Stock-in and place stock/parts into the correct bins and storage locations.
• Prepare, pack, arrange, and send/receive incoming/outgoing repair shipments.
• Perform cyclical stock-takes to ensure stock accuracy and carry out stock adjustments.

Operating System Management

• Understand the operating system and be able to coach team members on new processes.
• Handle minor hiccups when necessary.
• Take the initiative to contact the IT Department for immediate assistance when needed.

Others

• Ensure proper documentation and filing according to the system.
• Assist with any other relevant tasks related to the customer service division as required.