Guest Relations Manager

STAG'S HEAD RESTAURANT PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A new British steakhouse in Singapore is looking for a dedicated Guest Relations Manager to oversee guest experiences from reservation to departure. This role requires strong communication and conflict-resolution skills, as well as a minimum of 3-4 years' experience in guest relations or a supervisory position in premium dining. Offering a competitive salary of up to $5,000 monthly with incentives and benefits such as flexible shifts and employee discounts.

Benefits

Up to $5,000 monthly salary

Monthly incentives package

Group insurance coverage

Staff meals

50% employee discount

Qualifications

• Minimum 3-4 years in a guest relations or supervisory role.
• Experience in premium dining or hospitality environments.
• Calm under pressure and solutions-focused.

Responsibilities

• Lead the host team for a polished first impression.
• Oversee reservations, guest flow, and special requests.
• Handle guest issues promptly and professionally.

Skills

Guest relations experience

Strong communication skills

Conflict resolution

Ability to multitask

Tools

Reservation systems (e.g., SevenRooms)

Job description

Do you want to be part of the opening team of a brand‑new restaurant built from the ground up? Stag’s Head Steakhouse @ Pan Pacific Hotel – a British steakhouse indulgence with a refined, contemporary edge presenting a new chapter in Singapore’s dining scene – is on the hunt for a dedicated and charismatic Guest Relations Manager.

This is your chance to earn real industry cred and join something genuinely exciting. Fresh, new, and full of possibility – we’re looking for people who want to bring their ideas, personality, and passion to the table.

Be part of the team that sets the vibe, shapes the guest experience, builds the standards, and creates the stories guests will talk about for years to come. If you’re hungry to grow, ready to shine, and eager to help us launch a restaurant that will set the tone for Singapore’s dining scene, we open in February 2026, but we’d love to meet you now!

What You’ll Do

The Guest Relations Manager serves as the face and ambassador of the Restaurant, ensuring every guest receives an exceptional, seamless, and memorable dining experience. This role oversees the full guest journey from reservation to departure by leading the host team, managing guest flow, anticipating needs, and resolving issues quickly and professionally. The Guest Relations Manager is responsible for upholding service standards, driving guest satisfaction, and supporting overall restaurant performance through strong communication, organization, and leadership.

• Lead the host team to deliver a polished, welcoming first impression
• Oversee daily reservations, guest flow, seating plans, and special requests
• Handle VIPs, celebrations, and other high‑touch guest interactions
• Ensure all calls, emails and enquiries are answered promptly and professionally
• Handle guest issues or complaints with urgency and strong service recovery
• Communicate daily guest notes, events, and operational needs to the service team
• Manage VIP, celebration, and corporate enquiry lists for marketing and service insights
• Assist floor operations during peak dining periods
• Manage menu printing and ensure accuracy and cleanliness of all menus
• Keep the host station organised, staffed, and consistently guest‑ready

What Can You Bring to the Table

• Minimum 3-4 years in a guest relations, host leadership, or front‑of‑house supervisory role (preferably in a premium dining/hospitality environment)
• Strong communication and interpersonal skills with a warm, polished presence
• Confident handling high‑pressure service periods and fast‑paced environments
• Excellent organisational skills; able to multitask and manage reservations efficiently
• Strong conflict‑resolution and guest‑recovery abilities
• Familiarity with reservation systems e.g. SevenRooms preferred
• Naturally hospitable, calm under pressure, and solutions‑focused

What’s in It for You

💰 Up to $5,000 monthly + monthly incentives package

📅 5‑day workweek with flexible shifts

✨ Group insurance coverage for peace of mind, staff meals and 50% employee discount at both restaurants, late‑night transportation for your convenience