Bank à United States

Job Description:

• Achieve sales target KPIs, call quality and operational standards;

• Identify opportunities for cross-selling and up-selling;

• Handle and follow up with customer enquiries with confidence;

• Convert leads provided by the bank to sales through telemarketing activities;

• Ensure calls are conducted with full adherence to regulations and in line with Quality Assurance standards;

• Liaise with internal departments on policy fulfillment;

• Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.

• Highlights any potential concerns /risks and proactively shares best risk management practices.

Requirements:

• Confident communicator with excellent verbal and written skills

• Comfortable with outbound calls and stakeholder interactions

• Strong persuasion and negotiation skills

• Proficient in Microsoft office and able to mulit-task to efficiently reply to enquiries; Meticulous in documentation and fulfillment work

• Minimum GCE ‘O’ Level / Diploma;

• Relevant insurance certifications such as BCP, PGI and HI will be preferred;

• Prior experience in the insurance industry will be advantageous;

• Singaporeans only