Merchant Services Officer (1 yr Contract)

NETS; Singapore; On-site; SGD 40,000 - 55,000; Full time

Job summary

A leading payments services group in Singapore is seeking a dedicated candidate for the Merchant Services department. Responsibilities include merchant outreach for document collection, data entry, and providing administrative support. The ideal candidate should have at least 1 year of experience, be proficient in Microsoft Office, and possess strong communication and problem-solving skills. This role demands organization and the ability to work in a fast-paced environment.

Qualifications

• Minimum 1 year of experience in a dynamic working environment is preferred.
• Comfortable with a fast-paced environment and frequent dynamic requests from managers.
• A team player with strong work ethics and principles.

Responsibilities

• Merchant outreach to request for document/information via email & phone call.
• Assisting in data extraction, data entry, and data validation.
• Provide administrative assistance to the merchant team as required.
• Problem solving and handling assigned ad-hoc duties.
• Perform on-site merchant visits for document collection.

Skills

Proficiency in Microsoft Office Suite

Detail-oriented

Problem-solving skills

Strong written and verbal communication skills

Ability to work under pressure

Job description

Company: Network For Electronic Transfers (S)

The NETS Group is a leading payments services group, enabling digital payments for merchants, consumers and banks across the entire payments value chain.

The Group operates Singapore’s national debit scheme enabling customers of DBS Bank/POSB, HSBC, Maybank, OCBC Bank, Standard Chartered Bank and UOB to make payments using their ATM cards or mobile devices at more than 130,000 acceptance points in the country as well as online payments.

Overall Function

Undertakes assigned job duties as it pertains to the Merchant Services department. Candidate needs to communicate with merchants to get all relevant information / documents for merchant profile screening and application processing purpose.

Key Responsibilities

• Merchant outreach to request for document / information via email & phone call engagement
• Assisting in data extraction, data entry and data validation
• Provide administrative assistance to the merchant team as required
• Problem solving and handling assigned ad-hoc duties
• Perform on site merchant visit for document collection

Requirements

• Minimum 1 year of experience in a dynamic working environment is preferred
• Proficiency in Microsoft Office Suite
• Detail-oriented, able to multi-task & meticulous, well-organized with good time management skills
• Experience in processes and record-keeping
• Ability to work under pressure and adhere to meeting timelines
• Comfortable with a fast-paced environment and frequent dynamic requests from managers
• Possess strong written and verbal communication skills
• A team player with strong work ethics and principles
• With problem-solving skills

Network for Electronic Transfers (Singapore) Pte Ltd.