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Senior Servicing Lead — Corporate T&E Card Operations
Job summary
A financial services company is seeking a Servicing Lead for its Corporate Travel & Expense Card program. The role involves designing service models, managing client expectations, and ensuring compliance. The ideal candidate has over 8 years of experience in corporate banking operations and card servicing. This position is critical for providing high-standard services to multinational corporate clients.
Qualifications
- 8+ years of experience in corporate banking operations, card servicing, or implementation management.
- Experience designing and running corporate client servicing models.
- Strong project management and process improvement skills.
Responsibilities
- Design and implement an end-to-end servicing model for Corporate T&E Cards.
- Define and document SOPs for key servicing activities.
- Establish clear SLAs, KPIs, and escalation protocols.
Skills
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.